Magix Remote Call FWD via AutoAttend

[VoiceAmerica]

I am having trouble getting my Magix R4 to forward to an external number via Automated Attendant (merlin Messaging R3). I set up forwarding *33 9 Hold 9 Hold 7digit #. (its behind centrex)(the hold adds a pause). If I call it internally it will forward fine, but not when coming through the AA. I have the AA set for NO transfer restrictions. Also the magix exts for vm are set for unrestricted and they have line access. Also I can see the AA grab a line for about 2-seconds then it drops the line and all I continue to hear is ringing. What I am doing wrong.

 

[TouchToneTommy]

Do you have trunk to trunk and remote call forward enabled for the auto attendant ports? And check the FRL as well.

 

[VoiceAmerica]

Thanks for your fast reply "touchtonetommy".

I do have trunk-to-trunk enabled for the automated attendant ports and the extension that is forwarded. Also have call forward enabled for the forwarded extension (198). How do I check the FRL? and what should it be.
Thanks Again

 

[jinxs]

LS Disconnect set to yes???

 

[Primer00]

When dialing out from your desktop phone do you have to dial the 2 9's? Someone may have set up ars to dial the second 9 for you, so you don't have to dial the second 9. If that is the case you would only put 1 9 in your dial sequence.

 

[VoiceAmerica]

Hi,
New install, so unless default ARS adds something it shouldnt be there. LS Disconnect is set to YES. Is there a way to get live tel tech support from you touchtonetommy?

I'll be leaving for the job site at 12noon est.

 

[Pepperz]

Extensions>ARS Restrict >Set to 3. The Facility Restriction Level is preventing the dial out. You see the lights activate, then go out when the call is denied.

Pepperzgm at gmail dotte comm

 

[VoiceAmerica]

Hi Everyone,

Wanted to give update. The system is set up a key so I was unable to access ARS. However, as initially recommended for security reasons, I un-assigned all the lines from the voice mail extensions which was the problem. After I re-assigned the lines to the voice mail extensions all worked fine.

Thanks for all your inputs, this is a great forum.

Larry