Magix/Merlin Question DID's 4

[gatorbeetle]

Ok, a new issue. Magix 2.2 system. Merlin Messaging 2.5

We had to displace 11 of our employees temporarily. They all had DID's. My plan was to move their extension off the station, and replace it with extensions which do not have DID's. I did this in the hope that their DID would still point to their mailbox. The new DID'less extensions are working flawlessly.

I also set the displaced extensions to "No Phone."

Now, when you call any of the DID's it goes directly to the operator. When you try to dial the extension, you get the error tone (deedle-deedle-deedle.)

We deleted one of the mailboxes and created it again as a "transfer only" but all that did was make the extention available internally, the DID still goes automatically to the operator.

We have a DID attached to an extension with VM. It has been working fine for two years. Is there anything I can look at on that extension which would tell me what I am missing with the rest?

Thanks!!

Rob

 

[TouchToneTommy]

Renumber adjuncts to those old DID numbers and cover them to voice mail. That will give the phone system a target for the DID numbers to hit, and then route to the VM. Calls from the auto attendant to those extensions would work fine if the phone status is set to no phone.

 

[dagwoodsystems]

In order for the old DID numbers to be covered by voicemail, you need to create some kind of "object" for the call to be routed to.

I would simply renumber some unused adjuncts. The adjunct space will likely be in the 7300 range. Just take 7300-7310 (if available) and renumber them to the employee's old extension number. Also, make sure that these adjuncts are placed in Cover Group 30...or whatever the VMS cover group is.

When a DID call comes in, it needs some place to ring. The digits sent in the call must match an extension, adjunct, calling group or other object type for call completion. If none of those exist, the call will default back to the Operator with a "COVER DID#?" message on the display. That is--effectively--the PBX complaining that the Operator is covering for a DID number that is unknown because it has no place to route to.

The Transfer-Only capability of a mailbox is only useful when the call is originating from the voicemail side of the house, like an Automated Attendant. DID calls are originating from the PBX side, so a terminating point with coverage to voicemail (like an extension or adjunct) is what's needed here.

Tim Alberstein

http://www.dagwoodsystems.com

 

[gatorbeetle]

Sweet, that sounds like a good start. Thanks for the info,all!!

 

[gatorbeetle]

Ok, when I try to renumber adjuncts in the 7300 range it will not accept the numbers, just stays on the "Enter old Adjunct" screen. Any other ideas on adjunct ranges i might try?

 

[dagwoodsystems]

Print the dialplan and post it here.

Tim Alberstein

http://www.dagwoodsystems.com

 

[gatorbeetle]

When I left on Friday I was doing a "Print All." I'll check it tomorrow, probably. Hopefully it's done by now.

 

[gatorbeetle]

SYSTEM DIAL PLAN



DIAL PLAN FOR POOLS
POOL # 1: 70
POOL # 2: 690
POOL # 3: 691
POOL # 4: 692
POOL # 5: 693
POOL # 6: 694
POOL # 7: 695
POOL # 8: 696
POOL # 9: 697
POOL # 10: 698
POOL # 11: 699

DIAL PLAN FOR TELEPHONE PAGING ZONES
TPZ # 1: 793
TPZ # 2: 794
TPZ # 3: 795
TPZ # 4: 796
TPZ # 5: 797
TPZ # 6: 798
TPZ # 7: 799

DIAL PLAN FOR DIRECT GROUP CALLING GROUP
DGCG # 1: 770
DGCG # 2: 771
DGCG # 3: 772
DGCG # 4: 773
DGCG # 5: 774
DGCG # 6: 775
DGCG # 7: 776
DGCG # 8: 777
DGCG # 9: 778
DGCG # 10: 779
DGCG # 11: 780
DGCG # 12: 781
DGCG # 13: 782
DGCG # 14: 783
DGCG # 15: 784
DGCG # 16: 785
DGCG # 17: 786
DGCG # 18: 787
DGCG # 19: 788
DGCG # 20: 789
DGCG # 21: 790
DGCG # 22: 791
DGCG # 23: 7920
DGCG # 24: 7921
DGCG # 25: 7922
DGCG # 26: 7923
DGCG # 27: 7924
DGCG # 28: 7925
DGCG # 29: 7926
DGCG # 30: 7927
DGCG # 31: 7928
DGCG # 32: 7929
SYSTEM DIAL PLAN


DIAL PLAN FOR LINES/TRUNKS

LINE # 1: 601 OUTSIDE LINE # 2: 602 OUTSIDE
LINE # 3: 603 OUTSIDE LINE # 4: 604 OUTSIDE
LINE # 5: 605 OUTSIDE LINE # 6: 606 OUTSIDE
LINE # 7: 607 OUTSIDE LINE # 8: 608 OUTSIDE
LINE # 9: 609 OUTSIDE LINE # 10: 610 PAGING
LINE # 11: 611 OUTSIDE LINE # 12: 612 OUTSIDE
LINE # 13: 613 OUTSIDE LINE # 14: 614 OUTSIDE
LINE # 15: 615 OUTSIDE LINE # 16: 616 OUTSIDE
LINE # 17: 617 OUTSIDE LINE # 18: 618 OUTSIDE
LINE # 19: 619 OUTSIDE LINE # 20: 620 OUTSIDE
LINE # 21: 621 OUTSIDE LINE # 22: 622 OUTSIDE
LINE # 23: 623 OUTSIDE LINE # 24: 624 OUTSIDE
LINE # 25: 625 OUTSIDE LINE # 26: 626 OUTSIDE
LINE # 27: 627 OUTSIDE LINE # 28: 628 OUTSIDE
LINE # 29: 629 OUTSIDE LINE # 30: 630 OUTSIDE
LINE # 31: 631 OUTSIDE LINE # 32: 632 OUTSIDE
LINE # 33: 633 OUTSIDE LINE # 34: 634 OUTSIDE
LINE # 35: 635 OUTSIDE LINE # 36: 636 OUTSIDE
SYSTEM DIAL PLAN


DIAL PLAN FOR STATIONS

STN #: 1 810 RECPTN STN #: 2 300
STN #: 3 811 CHUCK STN #: 4 301
STN #: 5 812 CASSAND STN #: 6 302
STN #: 7 874 LISA STN #: 8 303
STN #: 9 809 JENN B STN #: 10 304
STN #: 11 122 RAVEN STN #: 12 305
STN #: 13 815 JOANNE STN #: 14 306
STN #: 15 834 VICKIE STN #: 16 307
STN #: 17 829 ROBERT STN #: 18 308
STN #: 19 818 EDDIE STN #: 20 309
STN #: 21 837 MANDY STN #: 22 310
STN #: 23 813 LEE D STN #: 24 311
STN #: 25 892 ERIN STN #: 26 312
STN #: 27 172 CINDY STN #: 28 313
STN #: 29 824 JIM STN #: 30 314
STN #: 31 825 CLEVE STN #: 32 315
STN #: 33 817 MARK STN #: 34 316
STN #: 35 827 MELINDA STN #: 36 317
STN #: 37 160 VACANT STN #: 38 318
STN #: 39 830 LARRY W STN #: 40 319
STN #: 41 831 CHERIE STN #: 42 320
STN #: 43 120 BARBARA STN #: 44 321
STN #: 45 826 MARK STN #: 46 322
STN #: 47 833 JEANNE STN #: 48 323
STN #: 49 124 STN #: 50 125
STN #: 51 126 STN #: 52 127
STN #: 53 128 STN #: 54 129
STN #: 55 130 STN #: 56 131
STN #: 57 132 STN #: 58 133
STN #: 59 134 STN #: 60 135
STN #: 61 816 LEE W STN #: 62 336
STN #: 63 820 LAURA B STN #: 64 337
STN #: 65 121 VICKIE STN #: 66 338
STN #: 67 838 TINA STN #: 68 339
STN #: 69 163 VACANT STN #: 70 340
STN #: 71 878 SARAH M STN #: 72 341
STN #: 73 861 RHONDA STN #: 74 342
STN #: 75 840 BOB F STN #: 76 343
STN #: 77 832 LETTIE STN #: 78 344
STN #: 79 123 BRANDY STN #: 80 345
STN #: 81 864 BRYAN STN #: 82 346
STN #: 83 114 TRNGLAB STN #: 84 347
STN #: 85 814 DONNA STN #: 86 348
STN #: 87 876 BEVERLY STN #: 88 349
STN #: 89 173 EDDIE STN #: 90 350
STN #: 91 822 KIM STN #: 92 351
STN #: 93 116 RONNELL STN #: 94 352
STN #: 95 841 VACANT STN #: 96 353
STN #: 97 868 KITTY L STN #: 98 354
STN #: 99 119 VAN STN #:100 355
STN #:101 865 MARY W STN #:102 356
STN #:103 862 KATHY STN #:104 357
STN #:105 866 MEL STN #:106 358
SYSTEM DIAL PLAN


STN #:107 101 HUDDLE STN #:108 359
STN #:109 893 DIANE B STN #:110 360
STN #:111 117 LYNN STN #:112 361
STN #:113 118 MEGAN STN #:114 362
STN #:115 871 COLLEEN STN #:116 363
STN #:117 828 JUSTIN STN #:118 364
STN #:119 873 DAN RYK STN #:120 365
STN #:121 807 TODD D STN #:122 366
STN #:123 877 KATRIA STN #:124 367
STN #:125 860 CANDACE STN #:126 368
STN #:127 169 CONF RM STN #:128 369
STN #:129 808 COLINE STN #:130 370
STN #:131 171 ANGELA STN #:132 839 ADOPT
STN #:133 801 FAX STN #:134 802 LIV FAX
STN #:135 803 PREVFAX STN #:136 175
STN #:137 821 TRNGFAX STN #:138 177
STN #:139 867 STN #:140 179
STN #:141 180 STN #:142 181
STN #:143 182 STN #:144 183
STN #:145 184 STN #:146 185
STN #:147 186 STN #:148 805 HOTLINE
SYSTEM DIAL PLAN


COMPLETE DIAL PLAN FOR STATIONS AND ADJUNCTS:

ID #: 1 810 300 ID #: 2 811 301
ID #: 3 812 302 ID #: 4 874 303
ID #: 5 809 304 ID #: 6 122 305
ID #: 7 815 306 ID #: 8 834 307
ID #: 9 829 308 ID #: 10 818 309
ID #: 11 837 310 ID #: 12 813 311
ID #: 13 892 312 ID #: 14 172 313
ID #: 15 824 314 ID #: 16 825 315
ID #: 17 817 316 ID #: 18 827 317
ID #: 19 160 318 ID #: 20 830 319
ID #: 21 831 320 ID #: 22 120 321
ID #: 23 826 322 ID #: 24 833 323
ID #: 25 124 324 ID #: 26 125 325
ID #: 27 126 326 ID #: 28 127 327
ID #: 29 128 328 ID #: 30 129 329
ID #: 31 130 330 ID #: 32 131 331
ID #: 33 132 332 ID #: 34 133 333
ID #: 35 134 334 ID #: 36 135 335
ID #: 37 816 336 ID #: 38 820 337
ID #: 39 121 338 ID #: 40 838 339
ID #: 41 163 340 ID #: 42 878 341
ID #: 43 861 342 ID #: 44 840 343
ID #: 45 832 344 ID #: 46 123 345
ID #: 47 864 346 ID #: 48 114 347
ID #: 49 814 348 ID #: 50 876 349
ID #: 51 173 350 ID #: 52 822 351
ID #: 53 116 352 ID #: 54 841 353
ID #: 55 868 354 ID #: 56 119 355
ID #: 57 865 356 ID #: 58 862 357
ID #: 59 866 358 ID #: 60 101 359
ID #: 61 893 360 ID #: 62 117 361
ID #: 63 118 362 ID #: 64 871 363
ID #: 65 828 364 ID #: 66 873 365
ID #: 67 807 366 ID #: 68 877 367
ID #: 69 860 368 ID #: 70 169 369
ID #: 71 808 370 ID #: 72 171 839
ID #: 73 801 372 ID #: 74 802 373
ID #: 75 803 374 ID #: 76 175 375
ID #: 77 821 376 ID #: 78 177 377
ID #: 79 867 378 ID #: 80 179 379
ID #: 81 180 380 ID #: 82 181 381
ID #: 83 182 382 ID #: 84 183 383
ID #: 85 184 384 ID #: 86 185 385
ID #: 87 186 386 ID #: 88 805 387
ID #: 89 188 388 ID #: 90 189 389
ID #: 91 190 390 ID #: 92 191 391
ID #: 93 192 392 ID #: 94 193 393
ID #: 95 194 394 ID #: 96 195 395
ID #: 97 196 396 ID #: 98 197 397
ID #: 99 198 398 ID #:100 199 399
ID #:101 200 400 ID #:102 201 401
ID #:103 202 402 ID #:104 203 403
ID #:105 204 404 ID #:106 205 405
SYSTEM DIAL PLAN


ID #:107 206 406 ID #:108 207 407
ID #:109 208 408 ID #:110 209 409
ID #:111 210 410 ID #:112 211 411
ID #:113 212 412 ID #:114 213 413
ID #:115 214 414 ID #:116 215 415
ID #:117 216 416 ID #:118 217 417
ID #:119 218 418 ID #:120 219 419
ID #:121 220 420 ID #:122 221 421
ID #:123 222 422 ID #:124 223 423
ID #:125 224 424 ID #:126 225 425
ID #:127 226 426 ID #:128 227 427
ID #:129 228 428 ID #:130 229 429
ID #:131 230 430 ID #:132 231 431
ID #:133 232 432 ID #:134 233 433
ID #:135 234 434 ID #:136 235 435
ID #:137 236 436 ID #:138 237 437
ID #:139 238 438 ID #:140 239 439
ID #:141 240 440 ID #:142 241 441
ID #:143 242 442 ID #:144 243 443
ID #:145 244 444 ID #:146 245 445
ID #:147 246 446 ID #:148 247 447
ID #:149 248 448 ID #:150 249 449
ID #:151 250 450 ID #:152 251 451
ID #:153 252 452 ID #:154 253 453
ID #:155 254 454 ID #:156 255 455
ID #:157 256 456 ID #:158 257 457
ID #:159 258 458 ID #:160 259 459
ID #:161 260 460 ID #:162 261 461
ID #:163 262 462 ID #:164 263 463
ID #:165 264 464 ID #:166 265 465
ID #:167 266 466 ID #:168 267 467
ID #:169 268 468 ID #:170 269 469
ID #:171 270 470 ID #:172 271 471
ID #:173 272 472 ID #:174 273 473
ID #:175 274 474 ID #:176 275 475
ID #:177 276 476 ID #:178 277 477
ID #:179 278 478 ID #:180 279 479
ID #:181 280 480 ID #:182 281 481
ID #:183 282 482 ID #:184 283 483
ID #:185 284 484 ID #:186 285 485
ID #:187 286 486 ID #:188 287 487
ID #:189 288 488 ID #:190 289 489
ID #:191 290 490 ID #:192 291 491
ID #:193 292 492 ID #:194 293 493
ID #:195 294 494 ID #:196 295 495
ID #:197 296 496 ID #:198 297 497
ID #:199 298 498 ID #:200 299 499

 

[gatorbeetle]

So I take it that last part of the list is the adjuncts. I have tried renumbering one of them, 482 for example to 819, one of the lost extensions/DID's. The call to the DID still goes to the auto attendant. What did I do wrong there? I tried using the other two columns of numbers (ID #:183 282, for example) but it would only accept 482 as an adjunct number, so that is where I assume the adjunct number lies.

 

[glg01]

You could try something different here. It looks like by your comments you need 11 DID's to work....temporarily. Instead of using adjuncts use some of the call groups. According to your dialplan most of them are default numbers. Start with say 780 and renumber the calling group to one of your missing DID's. Then overflow this group to the voice mail call group. It is not labeled but normally this is 770. Do you know the call group for your voice mail? This should work for you. You would be using 780 through 790 but it will be okay. lg

 

[TouchToneTommy]

Looks like your system started its life with a 3-digit dial plan, instead of "Setup Space". This means that your adjuncts are 300 through 499, instad of 7300 through 7499.

So, System Renumber> Adjuncts> 300> Enter> DID number that you want to go to voice mail> Enter

And Extensions> More> Group Coverage> 30> Enter> DID number that you want to go to voice mail> Enter

 

[gatorbeetle]

OK, I'll look at both options in the morning. Yes, 770 is the VM call group. Another yes, it is a 3 digit dial plan.

When you say "System Renumber> Adjuncts> 300> Enter> DID number" you do mean the extension associated with the DID, right, not the entire DID?

I am willing to try this both ways, whichever I can get to work. We are supposed to be up on IPOffice no later than two weeks from now, but these folks want their VM...and the overflow is going to the receptionist, which got my tail chewed today.

 

[TouchToneTommy]

you do mean the extension associated with the DID, right, not the entire DID?

Yup, just the old 3-digit extension number

 

[dagwoodsystems]

Thank you, Tom.

Tim Alberstein

http://www.dagwoodsystems.com

 

[gatorbeetle]

Thank You ALL once again for the excellent info!! Once I knew "where" the adjuncts were, it was a piece of cake. Only took 15 minnutes in WinSPM, and might have been less if I had not gone out and checked the first two I did. After being sure I was on the right track, it took no time at all! Second time in seven days you have saved my bacon!!


You guys Rule!! I have given you all rep points!