Magix Group With Vm Auto Attendant 1

[Andrewiski]

I can't seem to get a group to ring a group of phones and then if no answer have the vm auto attendant answer.

I have a group thats extention is set to one of the DID numbers 4641. I have the Queue support set on this group to a group extention (786), that is of type group ring that has all of the memebers that I want to ring. I have queue Control set 99, I have the Overflow for group 4641 set to the 7929 the VM group, Overflow threshold 99, Overflow Threshold Time 15, prompt-Based = no. I have no Members, Lines, of Coverage groups set on 4641. I have group (4641) extention assigned to auto attendant 1 in Merlin Messaging that I want to answer. But The Autoattendant won't pickup unless I set queue support to the VM extension which causes the phones not to ring.

What did I miss?

 

[Andrewiski]

After reading a lot of other posts I concluded that Group Ring is not as functional as one would think and that it was better to just assign an adjuct ext 4641 and put a coverage button on the phones I want to ring then if there isn't an answer the auto attendent picks up. That part now works correctly.

The client has an additional request if after hours call they would like the night menu to allow pressing one which would transfer the call to a cell phone. I read that a forward to out side could be assigned to a button but is there a way to assign the forward to an adjuct extention then make the 1 prompt call the adjust so they didn't have to forward and unforward one of there phone all the time.

 

[TouchToneTommy]

http://www.touchtonetommy.com/Files/creating_an_extension_for_remote.htm

 

[Andrewiski]

Thank you TouchToneTommy worked like a charm.

Andy