Before I start, let me say that I've poured through this forum and have found some possible issues/resolutions, but I'm still having the problem. So, to the experts I've come:
Magix 2.0 V9.0. DuVoice DV2000 messaging.
3 - 2-way copper trunks (local and LD through Qwest)
Symptoms:
* Random voice-mails filled with dial-tome
* Random dropped calls (only on "line 2")
* Random phantom calls (only on "line 2")
* In the drops and phantoms, the green LED disappears
* No common factors - inbound, outbound, long distance, cell phones, etc.
What I've done:
* Changed LS disconnect to yes
* Have the staff logging times, circumstances, etc.
* Tested voice-mail system after hours under load. Hang up before voice-mail answers, hang up after it answers but before it records, hang up while it is recording. I can't duplicate it
What I still need to do:
* Confirm that the loop start trunks are providing positive disconnect
* Confirm hunting scheme and order
* Confirm that dedicated fax line is not part of the hunt scheme
* Connect to the Magix via WinSPM to view error log(s)
* Find someone or some documentation who can advise on "disconnect" settings in an old version of DuVoice - dial-tone detection is set at 60000ms, and that doesn't seem right to me
I realize there's still a lot I have to do to narrow this down ... originally I was thinking it was a hunt issue, but the LEC has tested the lines and believes they are in working order. I don't believe they've validated positive disconnect, however.
I was just hoping I might get some input on other things that I might have overlooked, things not to waste my time on, etc.
[Stop me if you've heard this one] I'm not a telecom guy by trade - I am an IT guy who has worked on Avaya, Aspect and Nortel along the way. My first experience with a Magix - supporting my kids' private school where my wife works. I'm definitely not an expert, but smart enough I can figure it out with some guidance and/or good documentation.
Thanks,
Darin
Magix 2.0 V9.0. DuVoice DV2000 messaging.
3 - 2-way copper trunks (local and LD through Qwest)
Symptoms:
* Random voice-mails filled with dial-tome
* Random dropped calls (only on "line 2")
* Random phantom calls (only on "line 2")
* In the drops and phantoms, the green LED disappears
* No common factors - inbound, outbound, long distance, cell phones, etc.
What I've done:
* Changed LS disconnect to yes
* Have the staff logging times, circumstances, etc.
* Tested voice-mail system after hours under load. Hang up before voice-mail answers, hang up after it answers but before it records, hang up while it is recording. I can't duplicate it
What I still need to do:
* Confirm that the loop start trunks are providing positive disconnect
* Confirm hunting scheme and order
* Confirm that dedicated fax line is not part of the hunt scheme
* Connect to the Magix via WinSPM to view error log(s)
* Find someone or some documentation who can advise on "disconnect" settings in an old version of DuVoice - dial-tone detection is set at 60000ms, and that doesn't seem right to me
I realize there's still a lot I have to do to narrow this down ... originally I was thinking it was a hunt issue, but the LEC has tested the lines and believes they are in working order. I don't believe they've validated positive disconnect, however.
I was just hoping I might get some input on other things that I might have overlooked, things not to waste my time on, etc.
[Stop me if you've heard this one] I'm not a telecom guy by trade - I am an IT guy who has worked on Avaya, Aspect and Nortel along the way. My first experience with a Magix - supporting my kids' private school where my wife works. I'm definitely not an expert, but smart enough I can figure it out with some guidance and/or good documentation.
Thanks,
Darin