Magix 4.0 M.Messaging out calling problem. 1

[papagigo1]

I'm stumped on this one..

Magix 4.0 in the key mode, Merlin Messaging 2.5.
Mailbox has outcalling allowed to a phone, call list #1 2896324 (local number) straight out no "9".
4 port license card, all 4 ports are rotary and port 4 is unrestricted and has trunk port 802 assigned for outcalling and is set to "no ring".

I have a butt-set attached to the CO line (802)to hear it attempt the call-out, but it doesn't even try! Also the green light for port 4 stays on or idle. I'm in a LAB environment so there is no traffic in the Magix at this time.

Anyone have an idea what I'm missing here?

 

[jr2001]

Did you try it with a "9

 

[kyle1532]

i also had problems with this calling out to certain cell phone providers. i had to put several "#" after the number in the outcalling number.

 

[papagigo1]

9 was tried..
Does the set up look complete to you?
If that port 4 tried to call out I would hear it on my butt-set speaker and see the green light on the card flicker. It's not even trying to make the call out.

Mike

 

[papagigo1]

Just found an old post by the Merlinman, he says you need to do an "auto line select" from Central prog" which tells my port 4 which line to call out on.

I'm testing it now..

 

[papagigo1]

That didn't help, it still won't call out.

Mike

 

[papagigo1]

What about the "auto line select" for port 4 in the Merlin Messaging. Do I select the intercom buttons first or the CO line I want to use for the Merlin Messaging to call out on?

Mike

 

[jr2001]

Check the FRL on the voicemail ports and any other types of restrictions.

 

[TouchToneTommy]

Restrictions are automatically placed on voice mail ports.

You're still going to need to dial 9 for an outside line, and you'll need a pause (*) after the 9 to allow for the dial tone to connect.

Set the ALS for Intercom, then the lines.

 

[papagigo1]

Bingo!!

Tommy,
I just found one of your old post in another
(A. LIST) forum,
The restriction and adding a couple ** after the 9 did it.
I kept looking for a place to change the FRL?

On a system in Key mode you only have to un-restrict. That did it..

JR2001,
Adding the 9 got me a step closer, thanks for posting..

 

[jr2001]

Glad I could help a little. I forgot you were in key mode.