Magic button on OCTEL Serenade 200/300. 2

[doktor]

Once we had forgotten the password on one of our customers OCTEL 200's, we got help from AVAYA with resetting the password to the standard ones. Our engineer went to the site and had to press the magic (red) button on the CPU of the voice mail server (and NOT the reload button that is located closely).
Is this method still used? Is it still possible to get the password recovery help from AVAYA?
What do we do with VMX-100?
This voice mail server do not have a magic button.
Maybe there is a way around, seen apart from restoring an image from CAT, containing well known passwords?

///doktor

 

[joeOctel]

You can still get password recovery from Avaya for the Octel 200 / 300 using the magic button. The last time I checked it was $500.00 from Avaya.

With the VMX 100 you had to connect an external modem so that Avaya could call into the system to download an encrypted password file, which was available the first few minutes after rebooting the system. Since the VMX 100 isn't supported by Avaya, they won't do this anymore. Even if you restore another system using CAT, the original password is contained in the OCC chip. One way is to do a trial and error using a Procomm Aspect script. As long as the password is 5 characters or less it is possible; 6 or more then mathematically it's impossible. There are other resources as well.

 

[doktor]

JoeOctel! Thank you for your fast response!
With the VMX-100 I used to swap the OCC with well known password, for our customers.
///doktor

 

[joeOctel]

doktor, that's a good idea. I'll have to try that out.

 

[jon24422531]

I recall hearing that it was possible to recover messages from a disk by utilising the OCC chip from a defunct Serenade 200/300 and installing the disk and chip in another working Serenade. I have searched the internet for any clues to the level 9 password but to no avail. On the rare occassions when I have logged in as level 9 (given the password verbally) I have not made sense of it.

Jon

http://www.jonschofield.com

 

[afortunato]

I have a Nortel Networks Meridian 1 PBX 81c connected to a Octel Serenade 300 (Legend) RLS 4.1.0 with 128 port- integrated thru M2616 TNs, I’m having ring no answer on different cards and ports- every time we trouble shoot we get to fix it by removing the cross connect and re- punching it, we have tried connecting a M2616 set and it will answer (we wanted to make sure it was not Phantom ringing on the PBX). We have engaged our Service provider for the Voicemail and every time they come with no solution, they even took it to the manufacturer and their response was unsatisfactory. Any ideas?

 

[doktor]

Your installation sounds good to me.
Good choice of products. Have you checked the grounding between the PBX and the OCTEL.
Is your integration SIC-8?
If you search for Nortel or SIC-8 on this web page, you will obtain the configuration documents for your system.
We have several times adjusted the interface between a PBX and the OCTEL system to get it to work as it should.

Try this link:

http://support.avaya.com/japple/css...ea&temp.productID=107797&temp.bucketID=108026

///doktor

 

[doktor]

The SIC-8 document is on this link.

http://support.avaya.com/elmodocs2/Octel/config/cn6061.doc

We have some of these SIC-8 installations.
Grounding from PBX to OCTEL is of high importance.

Sometimes the SIC 8 card neded a "curtesy down" and a short while later a "curtesy up" command.
///doktor

 

[afortunato]

I still do not see the reference to grounding on that document or the installation document. I will mention that to the Technician from the service provider.

Tahnks,

 

[doktor]

No, the grounding issue is not seen in the SIC-8 integration document, but the importance of the grounding was experienced in the field by my engineers and myself.
That's why we can give you this info.
///doktor

 

[doktor]

Another issue at some of our customers was noise on the serial lines from the M2616 to the SIC-8 patch panel.
So the importance of good serial RS-232 cables are important, as with the grounding.
We began to use flat RS-232 cables, but these were swapped to twisted pair cables. This did it.
///doktor

 

[speechguy]

Fyi- The level9 password change still works for all VMX/Serenade 100/200 and 300.

The algorhythm using the system date/time/serial number is kept to a short list of TAC and field and R&D folks that are still around.

I'm sure Avaya still provides the password change ability for a nominal fee as well. ;-)

 

[doktor]

Speechguy!
Thank you for this info.
I used to install some Serenade 200 system, leased out by OCTEL. I often spoke to the TAC people and sometimes their trics amazed me!
///doktor