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mAgentPerformanceStat agent name fields blank

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rmscho02

rmscho02

Technical User
Jan 14, 2011
18
US
Does anyone know why some of the mAgentPerformanceStat.AgentGivenName and mAgentPerformanceStat.AgentSurname fields would be blank?

About 1/3 of the records for a given month are blank when I pull data from the table. When I run a report from CCMA the data just doesn't show up (though it did earlier in the month). I think it might have to do with those agents having left the company, but what would our Nortel admin have done to cause their names not to show up in the database anymore?
 
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Did the admin remove the agent's profiles that left the company?
 
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I'll check with the admin. Thanks for the tip!

Is the only way to retain agent names and ID associations to keep the agent info in Nortel forever?
 
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