MAC problem using PayPal 1

[homeric]

Hi - I've created a web-site which has a PayPal shopping Cart on it - Visitors with PCs appear to be able to use the site without difficulty - However visitors with MACs have given patchy reports that when they click on 'add to shopping cart' nothing happens - Anyone got any ideas please - I don't know what browsers they are using, and I dont have access to a MAC so can't check it out personally

 

[Foamcow]

Can you show some code?
It's unlikely a problem with Paypal per se.

I'm currently developing an ecommerce site using Paypal and I not encountered any problems like this.

<honk>*:O)</honk>

Tyres: Mine's a pint of the black stuff.
Mike: You can't drink a pint of Bovril.

 

[homeric]

Here's the code for the PayPal bit

<div><H3><!-- <BR><BR> -->
<form target="paypal" action="

https://www.paypal.com/cgi-bin/webscr"

method="post">
<input type="image" src="

https://www.paypal.com//en_GB/i/btn/sc-but-03.gif"

border="0"

name="submit" alt="Make payments with PayPal - it's fast, free and secure!">
<img alt="" border="0" src="

https://www.paypal.com/en_GB/i/scr/pixel.gif"

width="1"

height="1">
<input type="hidden" name="add" value="1">
<input type="hidden" name="cmd" value="_cart">
<input type="hidden" name="business" value="transdis@aol.com">
<input type="hidden" name="item_name" value="Book">
<input type="hidden" name="item_number" value="B0001">
<input type="hidden" name="amount" value="30.00">
<input type="hidden" name="no_shipping" value="2">
<input type="hidden" name="return"

value="

http://www.http://www.grenadabook.com/AngusBook/index.html">

<input type="hidden" name="cancel_return"

value="

http://http://www.grenadabook.com/AngusBook/index.html">

<input type="hidden" name="no_note" value="1">
<input type="hidden" name="currency_code" value="GBP">
<input type="hidden" name="lc" value="GB">
<input type="hidden" name="bn" value="PP-ShopCartBF">
</form>
<form target="paypal" action="

https://www.paypal.com/cgi-bin/webscr"

method="post">
<input type="hidden" name="cmd" value="_cart">
<input type="hidden" name="business" value="transdis@aol.com">
<input type="image" src="

https://www.paypal.com/en_GB/i/btn/view_cart.gif"

border="0"

name="submit" alt="Make payments with PayPal - it's fast, free and secure!">
<input type="hidden" name="display" value="1">
</form><!-- </H4> --><a href="index.html"><img src="m5_blu.gif" width="30" height="30" border="0" align="center">&nbsp;&nbsp;&nbsp;Return to home page &nbsp;&nbsp;</A></H3></div>

 

[homeric]

PayPal are saying:-

"It is not a problem with Mac but a problem with the browser they are using. If their browser is not compatible with our shopping cart then they could have issues's similar to what you describe. You could recommend on your website that anyone having issues with the shopping cart try using a different browser. This is not however a problem with all Macs as our system is compatible with Macs."

I still don't have a fix for this problem however

 

[BabyJeffy]

First thing you could do is contact all the people who had this problem and ask them precisely what browser (and if possible, what version) they were using - so you can ascertain exactly what Mac browser is causing this to occur.

It would be useful to know if they have some kind of firewall installed, or some third party "security" product.

Armed with this info, I reckon we could take a good guess at some of the reasons.

Maybe it would be worthwhile asking Paypal for a copy of the logs they must keep against your account (so you can see for yourself). Don't hold your breath on this... but depending on where you are you may get lucky

Cheers,
Jeff


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http://www.coedit.co.uk/

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