webharvest
Technical User
We recently got in a new office and installed the M8X24-DS phone system that was the old system from our headquarters. We have two phone lines supplied by Time Warner so we are definitely not taxing the system.
We have people calling in and we hear the main line do a single half ring and then the call is dropped. Most people calling in say they don't even hear a ring the line is just dead.
This only happens 10-20% of the time. Could it be that the relay contacts are dirty or could it be something with the interaction between the M8X24 and Time Warner? If it is the relays how can I get access to them?
I forgot to mention that we us the Norstar Flash voicemail system NTAB2455 and we have the system setup so the auto attendant is on.
We have people calling in and we hear the main line do a single half ring and then the call is dropped. Most people calling in say they don't even hear a ring the line is just dead.
This only happens 10-20% of the time. Could it be that the relay contacts are dirty or could it be something with the interaction between the M8X24 and Time Warner? If it is the relays how can I get access to them?
I forgot to mention that we us the Norstar Flash voicemail system NTAB2455 and we have the system setup so the auto attendant is on.
