M3905 VS. M2216

[PeoplesBKTech]

I HAVE A CALL CENTER WITH OVER 300 M2216 UNITS, THESE UNITS ARE OVER 10 YEARS OLD I NEED TO JUSTIFY THE COST FOR UPGRADING FROM THE M2216 TO THE M3905. I AM ASKING FOR YOUR OPINION AS TO WHY THE M3905 IS A BETTER PHONE. ANY TECHNICAL REASON WOULD BE GREAT ANY FUNCTIONS ON THE M3905 THAT WOULD MAKE IT A BETTER BUY.

 

[yyrkroon]

The 2216 and 2616 are the better phones, don't upgrade unless you have too. IMO, 3905 doesn't offer anything you're not getting now. Sure there's the caller log and directory...but who cares

 

[LeeMcCauslin]

Our call center has a mix of 3904s and 2616s. I think 3905 might be a little overkill unless you have need of a bigger display. I get a lot less support calls for the 2616s than for the 3904s - not for hardware issues - for ID-10T errors. They just can't get the hang of working them, especially people who were trained on 2616's first. Newbies do a little better on the 3904s.

Overall, I agree with Yyrkroon.

 

[bigindian65]

2216 and 2616, especially older ones, do not perform as well on P II & 3.0 and above platforms. There will be flakey problems, like no display, no dialtone until you push multiple keys, or local diag. Being in technology, there is no reason not to move forward with technology that is current.

 

[johnpoole]

both post are right.. not a tech issue as much as the newer style.. i usually tell customers that it's no different then having 286 cpus in there work stations.. i would tell them that 2000 series is nearing end of life and you need to stay current so that they will not all need to be replaced at the same time.. we are adding only 3904's for digital but still replacing the 2616's on repair.. with over 2000 digital i wise they would just buy all 3900 with a mix of tdm and voip.. but you know the "man", that might cost a few bucks..

and the 2616's (2216'S) are not broke.. i'm on rls 3 without a problem and have not heard of the problems "bigindian" refers to. we have customers on the latest rls and still support switches that haven't been upgraded since rls 12.. (we still have a cust with the old qpc wedge sets)

john poole
bellsouth business
columbia,sc

 

[bigindian65]

Sorry john, didn't mean to imply it would for sure cause issues, it did in K-tuck, Cali, and Oregon for me. I would move sets and they would never want to come back on line. Got the same feed back from Nexteria one. Maybe it was the "lot" of 26 and 22s I was working with?

Thanks

 

[brewerdude]

The one huge advatange to the 3900 series is that that phones self-desi. I find that the biggest pain in the a** regarding working a Nortel is putting the stupid buttons on the phone.

 

[acewarlock]

I have never had problems with 2216 or 2616 and I would prefer using 2216 and 2616 to 3904 and 3905. I don't see any adgantage to having 3904 and 3905. As a tech I like the 2616 better for doing maint as it has more button available to me without having to do a shift.EOL doesn't mean a thing to me as I can buy my phones anywhere I like and get them repaired also. I can't see spending more money just to have the latest new toy, when the old toy's work fine.

 

[Klowndog]

I agree with brewerdude. Especially when there is a set with 2 sidecars and they want to rearrange the layout on both of them.

I have had the issue that bigindian refers to. It has only been with the older models. The set would disable in midnights, and when I'd ENLU it, the set would have to be unplugged and reconnected for it to come back up or no dial tone until you hit program to "wake" the phone up.

My users here prefer the 3904's because of the call log and phone book features.

 

[PeoplesBKTech]

THANKS FOR THE INPUT GUYS I GUESS WE WILL STAY WITH THE M2216'S I WILL HAVE TO CLEAN THEM UP AND RE-LABEL THE PHONE THEY ARE A MESS.

ONE MORE QUESTION:

I GET COMPLAINTS THE PHONE LOGS AGENTS OUT OF THE QUEUE IN MID CONVERSATION WITH CUSTOMERS. CAN THIS BE DUE TO THE AGE OF THE PHONE OR MAYBE I SHOULD USE A CERTAIN MODEL M2216 LIKE NT2K18GH03 DOES THAT MATTER? OR CAN IT BE THE TYPE OF HEADSET USED WITH THE PHONE?

 

[Johnthephoneguy]

I have to agree the desi alone saves so much time and man hours especially in a call center. We moved alot of phones and never once have to worry about a key cap or label wrong with the 39xx series.

Put in 200 phones at once and tell me that you don't prefer to use the 39xx series!!! Unless of course you just "love" folding that little piece of paper, fitting it in the cap and then putting it on the phone lol

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[wichie13]

We have a 911 call center and just upgraded to the 3905 with a display based add on and I like them. No more labels.... yeah. We just upgraded to keep with the times before end of life on 2216's. The bigger display is the bonus for us as we have NCCS and multiple q's. A note of warning though you can not ajust the contrast of the add-on's.Mixed reviews from the users.

Wichie

 

[LeeMcCauslin]

Well JtPG, if I had to do 200 phones then I expect you are right. But I am telling you the truth when I say part of the fun for me IS programming those buttons. But I let the users make their own labels. That's not fun at all. I have over 300 users but only 23 in the call center ACD group. I've never had to build more than 1 or 2 phones at a time. We do generally replace busted phones with 39xx but I don't go out of my way to replace working 2608s and 2616s. And I have a closet full of working 26xx's so that's the default phone new people get unless and until they see a 39xx somewhere and decide they just can't live without the cool new phone. (And give me a properly filled out and authorized purchase request form)

 

[brewerdude]

You should be able to find someone to buy your old phones. You can get $25 or $50 per to offset the expense of new ones.

 

[LeeMcCauslin]

But I don't wanna sell 'em!

I'll use them. There are always cheap dept. heads who hear the price of new 3904 and ask "Don'tcha' just have something laying around I can use for the new guy?" and then I look like the hero who helped a brother out instead of making him dip into his/her budget...

"Well, I had to do some scrambling and shift some assets around but I was able to get you this for no charge..."

Free lunch for me. I really DO work for food.

 

[acewarlock]

More than likley it's a software problem. Is it always the same phones or random.

 

[LeeMcCauslin]

2008. not 2608, but you guys knew that. ;-)

 

[KE407122]

The Call Log option really is of little value to the M3905 sets. It doesn't log the Symposium routed calls, only those made on a DN key rather than the in-calls key.

It is a set feature not a system feature. In symposium the call is distributed to the skilset not the set.

For good or bad It doesn't provide the next agent with the ability to scroll through the calls previously distributed to that position. Although, it would come in handy on a very short prank call, rather then trying to track it on the Call by Call Detail




KE407122

 

[gwebster]

..now if you are looking at deploying IP, there is the IP Phone 1150E.