m3905 stop working

[fleetline]

We installed 16 M3905 phones and 14 do not work by pressing key o or login button. Two of the phones do work. The other phones did work at one time and last night they stopped working. We use handsets that are plugged in to the side of the phone and when you want to login you simply press key o and you are logged in. I have taken the bad phones to the stations that work and it still does not work. I assume its the phone and not the tn or programming. Do I need to do an FDL on the phoness? Any assistance will be appreciated.

 

[GHTROUT]

Based on your description of the problem, the only thing that does not work is logging in. Is that correct?


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[fleetline]

That is correct, we are able to receive DN calls and make calls and press all the keys except for the login button.

 

[GHTROUT]

I am guessing this has to do with the two-prong plug or the adapter to the headset. I think you need that connected in order to log in. Were headsets recently changed?


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[fleetline]

we are using handsets not headsets. Two of the phones still work but most of them stop working.

 

[GHTROUT]

If you have 14 phones that all the sudden stopped working, then I would want to know if you had Scheduled Download turned on faq798-6394

And I would do a manual update of the set to see if that resolved the problem. faq798-4738


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[TimAbney]

You said you have the handset plugged into the port on the side of the phone? That is the supervisor observe port. Plug the handset into the handset port on the back of the phone.

 

[ACooperman]

Have you configured the login key on the phone correctly ?
I think its key 8 MSB 9 NRD. Then use the in calls key to login.