M3904 won't log in

[pgtbeauregard]

I have a Meridian Option 11C configured with four ACD queues. One contains all the manned telephones. The other three have one telephone each which act as rollovers to the main queue. For two of these, I have a M3905 and as long as the telephone is set to NOT READY the calls come in, are answered by the appropriate greeting, and then are transferred to the main queue. However, the latest queue has a M3904. The calls come in, play the correct greeting, and are transferred to the main queue properly. But -- the accepted call does not show up on Report 2 like they do for the other two rollover queues. Worse than that, since trying two changes yesterday, I can't get the M3904 to even log in. So that queue doesn't show as manned in Report 1.
The queue definitions and the particular telephone definition follow.

Main (manned) queue

REQ prt
TYPE acd
CUST 0
ACDN 7500

TYPE ACD
CUST 0
ACDN 7500
MWC NO
DSAC NO
MAXP 60
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 3
FRT 16
SRRT 4
SRT 60
NRRT
FROA NO
NCFW
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT 10
HPQ NO
OCN NO
OVDN 7700
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 2
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO


Rollover queue 1 (this one's fine)

REQ prt
TYPE acd
CUST 0
ACDN 7600

TYPE ACD
CUST 0
ACDN 7600
MWC NO
DSAC NO
MAXP 50
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 3
FRT 16
SRRT 4
SRT 60
NRRT
FROA NO
NCFW
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT 10
HPQ NO
OCN NO
OVDN 7500
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 2
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO


Rollover queue 2 (This one works as well)

REQ prt
TYPE acd
CUST 0
ACDN 7700

TYPE ACD
CUST 0
ACDN 7700
MWC NO
DSAC NO
MAXP 50
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 3
FRT 16
SRRT 4
SRT 60
NRRT
FROA NO
NCFW
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT 10
HPQ NO
OCN NO
OVDN 7500
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 2
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO

Rollover queue 3 (This is the sketchy one)

REQ prt
TYPE acd
CUST 0
ACDN 7850

TYPE ACD
CUST 0
ACDN 7850
MWC NO
DSAC NO
MAXP 50
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 3
FRT 16
SRRT 4
SRT 60
NRRT
FROA NO
NCFW
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT 10
HPQ NO
OCN NO
OVDN 7500
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 2
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO

The ld11 definition (This is the phone that now won't login)

REQ: prt
TYPE: 3904


MARP NOT ACTIVATED

TN 3 11
DATE
PAGE
DES

DES ACD
TN 003 0 00 11
TYPE 3904
CDEN 8D
CUST 0
KBA 0
FDN 5454
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 24
XLST
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA GRLD
MWA RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD OCBD FLXD FTTC
CPND_LANG ENG
RCO 0
HUNT 5454
LHK 4
PLEV 02
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 7850 0 7512
AGN
01 NRD
02 MSB
03 SCR 7562 0 MARP
CPND
NAME DATA SUPPORT
XPLN 24
DISPLAY_FMT FIRST,LAST
04 SCR 7662 0 MARP
CPND
NAME DATA SUPPORT
XPLN 24
DISPLAY_FMT FIRST,LAST
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 3 MAR 2003

This is one of the other rollover queue phones that works

REQ: prt
TYPE: 3905
TN 3 7
DATE
PAGE
DES

DES ACD
TN 003 0 00 07
TYPE 3905
CDEN 8D
CUST 0
KBA 0
FDN 5454
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 24
XLST
CLS CTD FBD WTA LPR MTD FNA HTA ADD
MWA RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD OCBD FLXD FTTC
CPND_LANG ENG
RCO 0
HUNT 5454
LHK 4
PLEV 02
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 7700 0 7508
AGN
01 NRD
02 MSB
03 SCR 7558 0 MARP
CPND
NAME CMS SUPPORT
XPLN 24
DISPLAY_FMT FIRST,LAST
04 SCR 7658 0 MARP
CPND
NAME CMS SUPPORT
XPLN 24
DISPLAY_FMT FIRST,LAST
05 ADL 16
06 DWC 7700
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 30 JAN 2003


I'm sure its something stupid that I've missed, but have run out of ideas. Help Please!!!!

 

[Reusser]

I can't see anything obvious -

A common mistake when logging in is not picking up the handset. you can not login from handsfree.

Also, if you are using agent IDs make sure you are using an available ID

If all else failes - you might want to out the set, out the queue, rebuild the queue, and then rebuild the set

 

[pgtbeauregard]

OK. Replacing the handset fixed the login problem, but accepted calls still do not show up on Report 2. I've outted and rebuilt both the queue and the phone twice. Any suggestions for the reporting problem?

 

[pgtbeauregard]

I found the answer to the reporting problem. It was the RevertDN setting in the Meridian Mail Voice Menu Definition. It has to be the same as the incoming queue.

Thanks for your help.