M3904 with 2 Locals

[Phonetec226]

I have a M3904 phone that I have 2 locals on. One is a standard Dn and the other is a DID. Both have VM but for some reason the lamp comes on when there is a message on both DNs. As soon as you listen to 1 of the messages the lamp goes out. I set this up on my phone and the lamp stays on until both messages are listened to. Both phones are M3904 with the same programming. XMWK and LMPX. I tried listening to the second message first to see if the lamp would stay on customer's phone but it does not matter which message you listen to, the lamp goes out after you listen to the first message. But when I do it to my phone the lamp stays on until I listen both messages. I had changed out customer phone
with my phone and get the same results. Any help or suggestion would be greatly be appreciated.

Here is my DN

REQ: prt
TYPE: 3904
TN 120 0 8 3
DATE
PAGE
DES

DES 136258
TN 120 0 08 03
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 2555
TGAR 4
LDN NO
NCOS 4
SGRP 0
RNPG 351
SCI 0
SSU
LNRS 16
XLST
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPX RMMD SMWA AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN PRMD PHTD PCWD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USMD USRD ULAD CCBD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 2555
LHK 0
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 MCR 2810 0 MARP
CPND
CPND_LANG ROMAN
NAME B136 TDS Tech
XPLN 13
DISPLAY_FMT FIRST,LAST
01 MCR 2810 0
CPND
CPND_LANG ROMAN
NAME B136 TDS Tech
XPLN 13
DISPLAY_FMT FIRST,LAST
02 MCN 2121 0
CPND
CPND_LANG ROMAN
NAME B136 TDS Switch
XPLN 15
DISPLAY_FMT FIRST,LAST
03 SCR 4488 0 MARP
CPND
CPND_LANG ROMAN
NAME B136 TDS Tech-(CARL)
XPLN 20
DISPLAY_FMT FIRST,LAST
04 ADL 16 8918663444144
05 ADL 16 896638493
06 ADL 16 897869429
07 ADL 16 #2951934#
08 ADL 16
09 SCR 5800 0 MARP
10 XMWK 2555 5800
11
12
13
14
15
16 MWK 2555
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23
24 PRS
25
26 CPN
27 CLT
28 RLT
29
30
31
DATE 20 FEB 2012

Customer's DN

EQ: prt
TYPE: 3904


TN 120 0 0 2
DATE
PAGE
DES

DES DVO183
TN 120 0 00 02
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 2555
TGAR 5
LDN NO
NCOS 7
SGRP 0
RNPG 212
SCI 0
SSU
LNRS 16
XLST
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN PRMD PHTD PCWD MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USMD USRD ULAD CCBD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 2555
LHK 0
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 2015 0 MARP
CPND
CPND_LANG ROMAN
NAME B136 Leased FCL-Coord
XPLN 21
DISPLAY_FMT FIRST,LAST
01 SCN 2015 0
CPND
CPND_LANG ROMAN
NAME B136 Leased FCL-Coord
XPLN 21
DISPLAY_FMT FIRST,LAST
02 SCR 2753 0 MARP
03 ADL 16 8918663725580
04 ADL 16
05 ADL 16 8918663725580
06 XMWK 2555 2753
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 2555
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23
24 PRS
25
26 CPN
27 CLT
28 RLT
29
30
31
DATE 20 FEB 2012

Thanks

Phonetec

 

[allenmac]

You have SMWA on your phone, but SMWD on the customer DN phone. Try changing the customer phone to SMWA.

 

[Phonetec226]

allenmac,
Tried that and still have the same issue, also tried reversing it so that my phone had SMWD and have the same result.

 

[allenmac]

Are there any differences in how the mailboxes are configured? Does x2753 appear on multiple telephone sets?
Does x5800 appear on multiple telephone sets?

 

[Phonetec226]

allenmac
Checked on PBX and Call Pilot and they do not appear on any other phones.

 

[allenmac]

It seems to me that there must be a difference in the interaction of the MWI commands with each telephone set. The challenge is going to be determining why there is a difference.

For your phone, is the mailbox number different than your key 0? Is this also true for the other phone? If not, can you configure the other phone so that the mailbox dn is not on key 0 to test?

 

[Phonetec226]

allenmac,

No on my phone 2810 on Key 0 is my mailbox and 5800 on Key 9 is the test Mailbox. On the customer's phone her main mailbox is on Key 0 and her secondary is on Key 2.

 

[zoomaster]

I think in this case when all things seem equal, you may want to go to LD 32 and do a fwvu to make sure they are both at same firmware levels.

 

[Phonetec226]

zoomaster,

Checked the Firmware in LD 32and I found out that the core firmware are the same for both phones with Ver 24 but the Flash Firmware are different. Customer has Ver 89 and my Phone has 90. Can I update theirs? If so, How?

Thanks

Phonetec226