M3904 Soft Keys not working 2

[dmactel]

I just replaced an M3903 with an M3904.
The soft keys will not display any functions, except for the "forward" key.
This is an OPT11C with Rel24 software.
The M3904 is REL2

My experience is very limited. so please. anyone can guide me as to what is wrong

 

[johnpoole]

did you reprogram the set ?

john poole
bellsouth business
columbia,sc

 

[dmactel]

Yes. I programmed the set with the same NCOS, CLS , TGAR etc as the 3903 that I replaced.

I have the keys programmed as follows:
key 16 mwk 4444
key 17 trn
key 18 nul
key 19 cfw16
key 20 rga
key 21 prk
key 22 rnp
key 24 prs
key 25 chg
key 26 cpn

The only key above that displays is key 19 cfw16. It displays on the bottm, far left softkey.

Is ther a CLS setting that is wrong?

 

[hawks]

The phase 2 is not supported in anything bleow 25.08 and even at that level they still only function pretty much as phase 1 phones.

 

[dmactel]

Thanks for the replies.

What is the resolution? DO I need a different version of the phone?

 

[johnpoole]

in the cls marks enter the ones ending in a (fna hta) from the old set plus cls add

john poole
bellsouth business
columbia,sc

 

[hawks]

As far as I know you have to go with phase 1 phones or upgrade the software.

 

[dmactel]

I have FNA, HTA and ADD in the CLS.
See the below TNB.
Does anything look wrong?

TN 8 10
DATE
PAGE
DES 1
TN 008 0 00 10
TYPE 3904
CDEN 8D
CUST 0
KBA 0
FDN 4444
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS UNR FBA WTA LPR MTD FNA HTA ADD HFA GRLD
MWA RMMD SMWD AAD IMD XHD IRA NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3
CPND_LANG ENG
RCO 0
HUNT 4444
LHK 1
LPK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 2722 0 MARP
CPND
NAME
XPLN 16
DISPLAY_FMT FIRST,LAST
01 SCR 4715 0
CPND
NAME
XPLN 16
DISPLAY_FMT FIRST,LAST
02 DIG 1 10 V
03 SCR 2721 0
CPND
NAME
XPLN 16
DISPLAY_FMT FIRST,LAST
04 SCR 4721 0
CPND
NAME
XPLN 16
DISPLAY_FMT FIRST,LAST
05
06
07
08
09
10
11
12
13
14
15
16 MWK 4444
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 28 MAY 2004

 

[dmactel]

Thanks guys.
I have confirmed the following:

Rel 24.24 uses BA or BB vintage phones
FB or later requires 25.30 or higher.

I appreciate the help!

Dave
DMAC Telecom Solutions

 

[hawks]

What is the NT number of the phone?

 

[dmactel]

NTMN34FB70

 

[johnpoole]

here's one that seems to work for me

S SWITCH
TN 056 0 14 14
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN 3301
TGAR 4
LDN NO
NCOS 4
SGRP 0
RNPG 99
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS UNR FBD WTA LPR PUA MTA FNA HTD TDD HFA GRLD CRPD STSA
MWA RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFA DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTA CLBD AUTU
GPUA DPUD DNDA CFXA ARHA FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID RNGI AGRD MOAD AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CPND_LANG ENG
RCO 1
EFD 3301
HUNT
EHT
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLNG ENG
DNDR 0
KEY 00 MCR 4940 0 MARP
CPND
NAME PBX ROOM
XPLN 8
DISPLAY_FMT FIRST,LAST
01 MCR 4940 0
CPND
NAME PBX ROOM
XPLN 8
DISPLAY_FMT FIRST,LAST
02 MCR 4940 0
CPND
NAME PBX ROOM
XPLN 8
DISPLAY_FMT FIRST,LAST
03 TRC
04 GRC 01
05 CSD
06
07
08 MIK
09 MCK
10
11
12
13
14
15
16 MWK 3301
17 TRN
18 AO6
19 CFW 16 7711
20 RGA
21 PRK
22 RNP
23
24 PRS
25
26 CPN
27 CLT
28 RLT
29
30
31
DATE 27 MAY 2004


john poole
bellsouth business
columbia,sc

 

[hawks]

john what is your software level?

 

[johnpoole]

25.40b on a 81c..

john poole
bellsouth business
columbia,sc

 

[hawks]

That's why yours is working his problem is that he is running RLS 24.

 

[dmactel]

Thanks for your posts gentlemen.
You have been very helpful!

Dave