M3904 SCR button not working

[Boomarang]

I have a SCR button 01 that either doesn't respond when pushed or hangs up an incoming call when pushed. I have swapped phones and the trouble stays. Any ideas?

DES ANGIE
TN 002 0 00 04
TYPE 3904
CDEN 8D
CUST 0
FDN 875
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 1
SCI 0
SSU
LNRS 16
XLST
CLS UNR FBD WTA LPR PUA MTA FNA HTA TDD HFD GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN CDMR
CPND_LANG ENG
RCO 0
HUNT 875
LHK 4
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB 1
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 353 0 8827
AGN
01 SCR 223 0 MARP
CPND
NAME XXXX
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 423 0 MARP
CPND
NAME XXXX
XPLN 27
DISPLAY_FMT FIRST,LAST
03 ADL 16 234
04 ADL 16 228
05 ADL 16 326
06 SSU 0000
07
08 MSB
09 NRD
10
11
12
13
14
15
16 MWK 875
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 26 OCT 2007


NACT

 

[bigindian65]

have you verified user negligence???? Just for grins set ola ira in cls and set lpk 1




Mato' Was'aka

 

[Boomarang]

Verified and negated user negligence. (Wish it would have been that easy)

I added ola ira and lpk 1 and still no change.

However, I did find that the culprit here is actually key 00 ACD 8827. Calls in the ACD are being disconnected when she tried to answer with this button.

Yes, she is logged in.

Thanks!

 

[Johnthephoneguy]

A bad headset can cause a disconnect also.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[yyrkroon]

are you using call forcing, if you are, then pressing that button will disconnect the caller

 

[Boomarang]

What is call forcing?

In this scenario, Console answers all calls to the business and transfers to appropriate acd group. Members who are logged in here their phone ring and press the associated button for that ACD group. Nothing special that I am aware of.

When this person presses her ACD button, the call is often times disconnected.

I'm stumped...

 

[StanleySteamer]

If you press the ACD key while on a call then the call is released. That's how it works. Doesn't matter about call forcing.
If the user presses the key twice, accidentally or on purpose, the call is dropped.