M3904 rings 8X before voicemail picks up 3

[saaphoneguy]

This is an isolated problem.
TN 008 1 01 06 V KEY 00 H DES 2822 14 OCT 2011
(2616)
TN 012 0 01 11 V KEY 00 MARP DES 2324 14 OCT 2011
(3904)
TN 020 0 01 06 V KEY 03 DES MH2EXE 14 OCT 2011
(3904)

*Yes, 3 different phones with same DN.

LD 21
PRT
CDB
CFN0 4
CFN1 4
CFN2 4
DFN0 4
DFN1 4
DFN2 4

any suggestions on why this is ringing 8 times before voicemail picks up with this DN?

 

[telebub]

Print TN 12-0-1-11 and post the results

 

[saaphoneguy]

REQ: prt

TYPE: tnb

TN 12 0 1 11

DATE

PAGE

DES


DES 2324
TN 012 0 01 11 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 7399
TGAR 9
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTD ADD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHA FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
EFD
HUNT 7399
EHT
LHK 1
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 7388 0 MARP
CPND
NAME XXXXXXXX
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 4388 0 MARP
CPND
NAME XXXXXX
XPLN 27
DISPLAY_FMT FIRST,LAST
02
03 ADL 16 3008
04 ADL 16 6971
05 ADL 16 3072
06 ADL 16 3614
07 ADL 16 3016
08 ADL 16 3007
09 ADL 16 2613
10 ADL 16 2652
11 ADL 16 6923
12
13
14
15
16 MWK 7399
17 TRN
18 AO6
19 CFW 16 XXXXXXXXXXX
20 RGA
21
22
23
24
25
26 CPN
27 CLT
28 RLT
29
30
31
DATE 14 OCT 2011

 

[atcom]

And 7399 is your mail?

-----------------------------------
Telephone & computer wiring/Cat 5E/Cat 6/Fibre Optic cabling in Calgary, AB

 

[saaphoneguy]

yes. 7399 is call pilot.

 

[SL1M1]

Maybe Check your LHK in profiles (Last Hunt Key)

Cheers!!

 

[saaphoneguy]

LHK is set for Key 1, it's rollover line.

 

[GHTROUT]

Here are a few pointers:

--If another phone FDNs to 7388, it will stay ringing at this phone. To fix that, give 12-0-1-11 CLS SFA

--LHK is 1, however the phone is set to HTD, so calls do not go to the 2nd line, nor do they hunt when busy to voice mail.

--How many working voice mail ports do you have?

--
Nortel Resources at GHTROUT.com World Famous!
--

 

[saaphoneguy]

Good points.

I have changed 12 0 1 11 CLS to SFA
In addition I have now also modified HTD to HTA.
I have 10 MPC DSP channels in my call pilot server.

I have noticed however after these changes and printing out his tn I now have a field EHT ** (Not sure what EHT is or what value should be in there) At this time, his phone no longer now routes external line on his DID 7388 to his voicemailbox.

Here is the current printout:
REQ: prt

TYPE: tnb

TN 12 0 1 11

DATE

PAGE

DES


DES 2324
TN 012 0 01 11 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 7399
TGAR 9
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBA WTA LPR MTD FNA HTA ADD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTA SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHA FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
EFD
HUNT 7399
EHT **
LHK 1
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 7388 0 MARP
CPND
NAME *********
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 4388 0 MARP
CPND
NAME *********
XPLN 27
DISPLAY_FMT FIRST,LAST
02
03 ADL 16 3008
04 ADL 16 6971
05 ADL 16 3072
06 ADL 16 3614
07 ADL 16 3016
08 ADL 16 3007
09 ADL 16 2613
10 ADL 16 2652
11 ADL 16 6923
12
13
14
15
16 MWK 7399
17 TRN
18 AO6
19 CFW 16 *************
20 RGA
21
22
23
24
25
26 CPN
27 CLT
28 RLT
29
30
31
DATE 30 JAN 2012

 

[saaphoneguy]

Disregard my previous dumb statement for EHT. It should be 7399 (voicemail). (It's early, monday and not wise to be tinkering with the company president's phone this early.

 

[trvlr1]

EFD and EHD are external hunt and external forward. The simple solution is to enter your voice mail # in there. This is used so you can send external numbers to a different place to internal numbers if you wish.
Here is how it is set up per the book:

EFD x...x External Flexible call forward DN (a Group Hunt pilot DN
can be entered)
basic-10
This is the DN to which external no answer calls are
routed when Class of Service is Call Forward by Call Type
allowed (CLS = CFTA). Must also have CLS = FNA.
EFD is only used if one of the following customer options
are defined in LD 15:
• FNAD = FDN
• FNAT = FDN
• FNAL = FDN
Listed DNs, Departmental Listed DNs and prime DNs are
accepted as valid input. For Release 16 and later, EFD
can be up to 13 digits.

 

[saaphoneguy]

Blank Field EFD was the problem for the external line not picking up. Sorry for posting a silly problem that required basic line entry solution. (I must've had early friday rush home / Early Monday sluggish syndrome)

So to recap for anyone ever having this issue. EFD must have mailbox number in field to pick up external calls and HTD,SFD, should be changed to allowed as HTA and SFA for hunting and allowing calls to mailbox.

Thanks GHTROUT and trvlr1. Good catches on my oversights.

*Post will be closed this afternoon after company president tests and verifies everything to his liking.

 

[telebub]

Just to clarify your definitions and elaborate on TRVLR1:

CFTA (Call forward by Call Type Allow) in CLS opens up the EFD/EHT prompts to separate hunting/forwarding destinations between internal calls and external calls. If FDN/HUNT/EFD/EHT are all set to the same number, then EFD/EHT are not needed and you can program CFTD (Call Forward by Call Type Deny) in CLS to remove those prompts.

Also, SFA is only needed for secondary forwarding if you want to forward to a user before forwarding to voicemail.

 

[saaphoneguy]

Noted for future reference.