M3904 on ACD not diplaying caller ID

[elypu]

Hello,

I was wondering if you can give me some ideas about the problems with the TN 9 7, printed first.
Under it is TN 13 11 that does not have the problem with displaying the caller ID of the incoming calls.
Their regular lines are on keys 3 and 4. On the TN with the problem, the ID for the incoming calls are displayed only after they answer.

This problem occured after I added two agents to an ACD as supervisors. The two M3904 that I added are for two managers, in order to allow them access to queues statistics for three acd via three DCW keys on their sets.

I am not sure what to change in order to make their sets show on the diplay who is calling whitout picking up the phone.

Thank you.

REQ: prt
TYPE: tn
TYPE TNB
TN   9 7

DES  009000
TN   009 0 00 07
TYPE 3904
CDEN 8D
CUST 0
FDN  7750
TGAR 2
LDN  NO
NCOS 4
SGRP 0
RNPG 1
SCI  0
SSU
LNRS 16
XLST
CLS  CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA GRLD CRPD STSD
     MWA RMMD SMWD AAD IMD DOS XHD IRA NID OLA VCE DRG1
     POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
     CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
     ICDD CDMD MCTD CLBD AUTU
     GPUD DPUA DNDA CFXD ARHD CNTD CLTD ASCD
     CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
     DDGA NAMA
     DRDD EXR0
     USRD ULAD RTDD RBDD RBHD FLXD FTTC MCBN
CPND_LANG ENG
RCO  0
HUNT 7750
LHK  5
LPK  5
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI  01
MLWU_LANG 0
DNDR 0
KEY  00 ACD 7600 0  7830
         SPV
     01 NRD
     02 MSB
     03 SCR 3121 0     MARP
        CPND
          NAME Supervisor
          XPLN 27
          DISPLAY_FMT FIRST,LAST
     04 SCR 2121 0     MARP
        CPND
          NAME Supervisor
          XPLN 27
          DISPLAY_FMT FIRST,LAST
     05
     06 RMWK 7750 7605
     07 RMWK 7750 7603
     08 RMWK 7750 7601
     09 DWC 7604
     10 DWC 7602
     11 DWC 7600
     16 MWK 7750
     17 TRN
     18 AO6
     19 CFW 4  7750
     20 RGA
     21 PRK
     22 RNP
     24 PRS
     25 CHG
     26 CPN

======================================================
======================================================
======================================================

REQ: prt
TYPE: tn
TYPE TNB
TN   13 11

DES  3904
TN   013 0 00 11
TYPE 3904
CDEN 8D
CUST 0
FDN  7750
TGAR 2
LDN  NO
NCOS 4
SGRP 0
RNPG 1
SCI  0
SSU  0000
LNRS 24
XLST
CLS  CTD FBD WTA LPR PUA MTD FNA HTD TDD HFA GRLD CRPD STSD
     MWA RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
     POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
     CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
     ICDD CDMD MCTD CLBD AUTU
     GPUD DPUA DNDA CFXD ARHD CNTD CLTD ASCD
     CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
     DDGA NAMA
     DRDD EXR0
     USRD ULAD RTDD RBDD RBHD FLXD FTTC MCBN
CPND_LANG ENG
RCO  0
HUNT 7750
LHK  3
PLEV 02
SPID 7812
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI  01
MLWU_LANG 0
DNDR 0
KEY  00 ACD 7600 0  7821
         AGN
     01 NRD
     02 MSB
     03 SCR 3330 0     MARP
        CPND
          NAME Agent
          XPLN 27
          DISPLAY_FMT FIRST,LAST
     04 SCR 2330 0     MARP
        CPND
          NAME Agent
          XPLN 27
          DISPLAY_FMT FIRST,LAST
     05 DWC 7600
     06 RMWK 7750 7605
     07 RMWK 7750 7603
     08 RMWK 7750 7601
     09
     10 ADL 24
     11 ADL 24
     12
     13
     14
     15
     16 MWK 7750
     17 TRN
     18 AO6
     19 CFW 16  3110
     20 RGA
     21 PRK
     23 SCC 0255

 

[jamie2]

CLS TDD

 

[MagnaRGP]

Put CLS TDD on the phone that does not work.

 

[acewarlock]

Also on 13 11 you have HUNT 7750 and LHK 3 programmed but you have CLS HTD, should be CLS HTA

 

[abe3]

change DNDA to DNDD

 

[johnpoole]

do not make changes on an acd set.. out it and put it back.. changes can cause coruption.. i have had to rebuild switches due to an easy change on an acd.. even with a warrenty, nortel charges for that rebuild.. most providers would not..

john poole
bellsouth business
columbia,sc

 

[elypu]

Hello all,

It is working now. I did a change, but not an easy change.
I do understand what John is saying about the risks of changing ACD sets. I will try to avoid this in the future.

This morning, after reading the messages from Jamie2 and MagnaRGP, I added TDD to the cls and it worked. Thank you guys for pointing out this.

Acewarlock, thank you for your reply. I will have a look at
HTA feature. I believe is "Hunt Allowed".

The only reason I put the two 3904 sets on one of our three ACDs was to be able to have DCW keys that the managers can use to monitor the ACDs. I am not sure if this is the best solution. I was thinking that I could have build two new ACDs with Maxp 1 and in this way I would avoid messing with the existing ACDs. If I understood correctly, John mentioned something like that in other messages.

Thank you all for the time you took to reply to my message.