M3903 need MCR to auto answer 2

[New2Nortel]

Hello All
I have a department that has requested a "must answer line" basically if someone 0 #'s in voicemail a line will ring on all the phones in the department. I have setup key 02 as the same MCR on all the department phones and this works. However, when the phone rings you have to choose the line to answer it. I would like that line to auto-answer when the phone is picked up.

Thank you for your assistance.

 

[KE407122]

CLS Class of Service

IRA
IRD
Incoming Ringing line preference Allowed
Incoming Ringing line preference Denied


Auto Answer usually refers to a Forced Answer scenario where calls are answered after 1-(X) rings. ACD - Forced Answer.

KE407122
'Who is this guy named Lo Cel and why does he keep paging me?'

 

[GHTROUT]

Also set LPK 2 or higher if you use CLS IRA.

--
Nortel Resources at GHTROUT.com
--

 

[New2Nortel]

Thanks guys. The settings for the phone are listed below. The line still does not answer when the handset is picked up. What have I not done.


OVL000
>ld 20

PT0000
REQ: prt
TYPE: 3903
TN 8 0 13 12
DATE
PAGE
DES

DES OIS
TN 008 0 13 12
TYPE 3903
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 7590
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 203
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPA STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHA FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN
CDMR PRED MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 7590
LHK 1
LPK 2
PLEV 02
PUID
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 7397 4 MARP
CPND
NAME GEORGE PAUL
XPLN 13
DISPLAY_FMT FIRST,LAST
01 SCR 3797 1 MARP
CPND
NAME GEORGE PAUL
XPLN 13
DISPLAY_FMT FIRST,LAST
02 ADL 16 813522621701
03 MCR 3728 1 MARP
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 7590
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 2 MAR 2011


NACT

 

[KE407122]

Your MCR line is on KEY 3 set as LPK 3, default is just prime line 0.

KE407122
'Who is this guy named Lo Cel and why does he keep paging me?'

 

[New2Nortel]

Thank you very much. Sometimes it is the obvious that eludes us. Thank you for pointing me in the right direction.

 

[KE407122]

Hey GH, Should we tell him about the LHK?

KE407122
'Who is this guy named Lo Cel and why does he keep paging me?'

 

[New2Nortel]

I want the last hunt key to be 1. I do not want calls on the main line to rollover to the MCR. Thank you for your help though. I do tend to miss the details.

 

[KE407122]

Been playing with these since they were SL and SL1 ST. Still get caught sometimes. (Even worked on SE and SG.)

That would be a short HUNT 000.
It's an MCR line so it wouldn't HUNT to 7590 until all were busy on an MCR call and the LHK would have to be 3 too.

KE407122
'Who is this guy named Lo Cel and why does he keep paging me?'

 

[GHTROUT]

The MCR will HUNT yo 7590 when it is busy -- It is busy when it is ringing, because when it is ringing, all appearances are "in use".

Of course, it is busy if every appearance is on a call as well. But it is more likely to appear busy to callers during the ring cycle.

In other words, only one person at a time can be "ringing" an MCR DN

--
Nortel Resources at GHTROUT.com
--

 

[KE407122]

Wow. Thought they'd need a full Busy to HUNT.

Didn't consider that when (NN43001-106 03.06)
"For DNs that are MCR, calls will only be given busy tone once every calltaker is busy answering a call. If one call taker is answering a call and there are other call takers available, a new call to that DN will cause the sets of the available call takers to ring. Any available call taker can then answer the new call."

KE407122
'Who is this guy named Lo Cel and why does he keep paging me?'

 

[GHTROUT]

It's too bad they don't address that in the books. It should read:

For DNs that are MCR, calls will be given busy treatment if either: 1) All appearances are ringing, or 2) every calltaker is busy on that MCR DN.

--
Nortel Resources at GHTROUT.com
--

 

[KE407122]

We don't use it in our ACD/CCMS environments. I suspect this is also an issue with Centrex MADN and why hunt sequences of individual DN appearances are promoted instead.

This is not an issue with SX2000's (Light or Dark)but I should have suspected as it is an issue when configuring BCM target line appearances ratio with Intercom keys and the sets Call Foward No Answer/Call Forward Busy.

Much appreciated.



KE407122
'Who is this guy named Lo Cel and why does he keep paging me?'

 

[GHTROUT]

No, it is not an issue with DMS/Centrex MADNs - I found that out converting from that to a Nortel. The MADN type of MCR works the way you would hope, and I've complained to Nortel a few times that they should get on the ball and make it work right on the little Nortel.

Mitel? LOL - they do everything perfectly except marketing. Dammit if you can't just put an analog where a digital was and even IT will work right!


--
Nortel Resources at GHTROUT.com
--

 

[KE407122]

They ruined a perfectly good lawnmower.

In the early days, the only SL1's I got to play with were being dumped at EOL to companies that couldn't support them anyway. If it hadn't been for Toshiba and Mitel I'd have gone into an honourable profession like meth lab technician.

KE407122
'Who is this guy named Lo Cel and why does he keep paging me?'