M3903 / M3904 Missed Call Question

[shedlord2]

We don't have any of these phones yet (all mainly M2616Ds) but our sales department need to be able to see the numbers of calls they missed. Before I try one of these phones, I need to make sure the call log will work how they need it.

What they need is to remain on their current call, and anyone dialing into them at the same time be directed to a mailbox, with something to indicate to them that they missed a call, and some way to retrieve the missed caller number. We can't rely on the mailbox to pick up the number because the caller may not wait until the mailbox message is finished, and they may not ring long enough to get there.

Does the call log on the M3903 or M3904 pick up missed calls that are redirected by the programming when the phone is busy, or just missed calls when the phone is left ringing?

 

[shedlord2]

To clarify, our programming on TNs in this department has both FDN and HUNT set to 7000, so callers go to mailbox. I need to know if calls redirected this way will show up in the call log.

Also, is there a way to have the phone indicate to the user that they just missed a call? A beep or something on the screen?

thanks in advance for any feedback

 

[MossEng]

One way to let the user know they have a missed call is to configure an additional scr key on the users phone and use LHK to get incoming calls to hunt to this key before hunting to voicemail.

 

[GHTROUT]

I would buy a used one and test it so you know for certain how you like it.

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Nortel Resources at GHTROUT.com
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[shedlord2]

MossEng - what happens when the phone is engaged and a 2nd caller rings in this case? Does it ring (at the 2nd caller side) a while then hunt to voicemail, or does it give an engaged tone?

 

[bhassell2000]

it can be programmed to ring once or ring four times or buzz until it hunts to voice mail

Thanks,

Buddy

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