M2250 message whilst waiting for answer 1

[bluerigsby]

Hi,

I have an option 11C with PRI ISDN30 DDI trunks. DDI calls to the ATT are a problem due to the number of callers.

We can't afford MMail, autoattendant, we have no-one to overflow the calls to & only have one attendant. I am wondering whether replacing the attendant M2250 for a Central answering position (CAP) would be a way around it. This I believe uses the ACD features we already have & would allow us to send callers to RAN when the one & only CAP phone agent is busy.

Anyone do this for sites with only one phone, does it work, any drawbacks?

 

[swamyt]

You can program call flow to individual sections instead for Operater console this how youcan solve the problem..

 

[phonedude10]

you can program ROA "recorded overflow announcement" for the
attendant in LD15

 

[bluerigsby]

Thanks - phonedude10
I never knew that one, or my maintainer either at that rate.
Thats really useful, Thanks !