M2008, hold not working?

[bliemsgirl]

Hi

I have a customer who swears that he was able to put his M2008 set on hold b4 the upgrade on their option 11C to software version 4.5.

Here is his current programming:

DES CIC
TN 004 0 00 03
TYPE 2008
CDEN 8D
CUST 0
FDN 000
TGAR 0
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SFLT NO
CAC_MFC 0
CLS UNR FBD WTA LPR MTD FNA HTA ADD HFD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD CCBD RTDD RBDD RBHD OCBD FLXD FTTC MCBN
FDSD NOVD CDMR
CPND_LANG ENG
RCO 0
EFD 8500
HUNT 000
EHT 8500
LHK 0
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 559 0 MARP
01 DIG 1 50 R
02 TRN
03 AO6
04 RGA
05 CFW 16 550
06 MSB
07
DATE 10 FEB 2006

I checked his old programming and everything seems to be the same, is there maybe something I'm missing?
He says that when he's on a call on 559 and someone from the dig.intercom group calls him he was able to place 559 on hold. I did press his hold button with 559 active and the hold button did not seem to work. Any ideas?

 

[BAKJANO]

What release are you on?

I would say enable AHA in CLS.

While he is on the call on 559 and ask him to just press his DIG.

See if that helps.

 

[LACITYTech]

Is anyone else having this same problem? Did you try a known good phone at his Station? Did you try his Hold Button with regular calls without the I/C being used?

Good Luck,
L.A.CityTech

 

[GHTROUT]

Oh every customers thinks that. Look at the contract and you never see hold as an option do ya. Gotta pay extra for Hold. (alright, jst kidding)

You got a broke phone I think. Unless this is EVERY phone. Not sure why it is being tied to Intercom - Hold is Hold. Does not matter when you hold as long as the call has connected.













~

http://www.GHTROUT.com/