Lucent Legend R6 T1 and CSU questions

[kimbsi]

Hi
I have several questions I am hoping you can help with.
1) I have a customer who purchased a DS1 card off the internet. It did not come with a cable to connect to a CSU/DSU, so when we went to install the CSU we didn't have the right cable. When you order a DS1 card shoud it come with a cable?
2) He installed it into the switch without powering down the switch. Can that void the warranty or cause damage to the switch?
3) Per his request we supplied a Paradyne 3164 CSU/DSU he now states that it is not the correct model. With a voice PRI T1 - will the Paradyne CSU 3164 work?
4) We had a subcontractor - a cabling company with low voltage certification run some voice and data lines. He is now stating that the cabling company was not lucent certified so it voids his warranty and caused static on his lines. By not using a Lucent Certified company to run voice and Data lines does this voice the Lucent warranty or cause any problems of static?

On his original contract he has ML R6 DS1/DSU PECCODE 6140-P6J - is this a T1 card?

Any help anyone can give me in answering these questions is greatly appreciated.

 

[franke]

If your PEC code is 6140-61J, it refers to a Merlin Legend DS1 DSU/CSU Bundle (inactive) and (when provided by Lucent) included a backplane, power supply, R6.1 processor (CKE4), backup card, SPM-DOS 6.25,Cover, Empty module, DS! Module,DB15-D515 Screw Slide Latch, CJ48M-RJ48M Cable, CA Assembly DR, Mounting Bracket- DR, T1 DSU/CSU and customer reference documents. In short, everything you would need to implement a T1. When ordered seperately, the RJ48-DB15 cable came with the DS1 card and the DB15-D515 cable came with the CSU, CSU/DSU.

In theory, it is supposed to be possible to add and remove modules without removing power to the carrier provided the slot is busied out first,though I personally have never put that theory to the test. If your customer inserted the module without busying out the slot, then yes that would violate the warrenty (and quite possibly ruin other components in the process).

To the best of my knowledge, the only difference between the 3164 CSU/DSU and the 3160 CSU/DSU is that the 3164 is a dual port CSU/DSU. Whether it is a 3150, 3160 or 3164 that fact that it is a PRI makes little diffrence.

The station wiring has no effect on the switch warrenty unless it can be proved that the wiring caused a failure with the switch (i.e. they terminated the wire in the commercial electrical panel or shorted all the cable pairs instead of terminateing them on a jack). Cabling certification comes from the outlet/wire company, for instance, Avaya certifies companies for its Systemax cabling solution, but that is seperate from an Avaya Networking certification or an Avaya product certification for say Definity or Eclipse. If the customer is experiencing static, it may be necessary to narrow down the source of the problem to a Central Office problem, a wiring problem, a telephone problem, etc.

In short, it sounds like you just have a customer that is going to be veeery difficult to please.

franke

 

[kimbsi]

Franke
Thanks for the input. Is your background from Lucent? We have been trying to find something from Lucent that basically states this in writing to show the customer - do you know where to obtain such an animal.
Thanks for your help.
Kimbsi.

 

[franke]

The information regarding the PEC Code comes from the "Merlin Legend Communications System Advanced Solutions; Pocket Reference"; Issue 1, April 1999, Document No. 555-670-116, Comcode 108370305. This document covers the Merlin Legend R7 and earlier.

As for the cable certification, since it is not a direct function of Avaya in this case, you should go back to the cableing company and request the Certification documents, these will generally include the date of the test, the cable indentifier, the level tested (i.e. Category 3, 5, 6, etc.), a PASS/FAIL report, and the equipment manufacturers.

A great many of Avaya's documentation can be found at "

http://support.avaya.com".

Let me know if I can be of any further help.

franke

 

[franke]

Forgot to address the Paradyne unit...yes, it can be used in your application. Documentation for the Paradyne Acculink products can be found at "

http://www.paradyne.com".

franke

 

[ScoTTeL]

It sounds like your customer does not know what he is doing and wants to do some work himself, hence is making excuses of why things are not going right. Is the static on all trunks? Or just the T1 trunks. You mentioned PRI. Is it set up correctly? Digital circuits sometimes generate random audible noise when timing slips occur. If system is working with PRI, then it sounds like the CSU/DSU must be compatible. If the PRI is not yet set up, and you are doing it, I have a basic setup guide I can email you.

Let me know how it goes!

 

[ihatehndls]

I could really use a copy of ScoTTel's setup guide for pri.
Thanks
RxBurchett@yahoo.com