LPA FAULT 1

[radiospazz]

We just did a fibre upgrade to ur 81C as well as new software on both of our processors. Now, all DC powered call display analog phones, ie, 9116, have their LPA on even when they don't have messages. Anybody ever heard of this?

 

[GHTROUT]

Can you turn the lamp off using an MCK Key? (Message Cancel Key)


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[radiospazz]

I use the MCK key, then I go to the frame and listen for the lamp pulse. I find that the switch no longer sending the lpa signal, but the phone still flashes... I unplugged a phone this was happening to for 5 min. plugged it back in and it still flashed. After 30 min. it then stopped flashing and worked fine, however, the other 154 faults like this were not able to be fixed this way.

Tried:

DISU, ENLU
DELETING VM and re-enabling
made sure Call Pilot was sending the clear request
It all seems to come down to the type of phone, hard to beleive anybody else who gets this same upgrade isn't seeing this fault.

 

[GHTROUT]

I downloaded the User Manual for that phone from:

http://www.aastra.com/cps/rde/xbcr/SID-3D8CCB6A-87C38996/04/9116LP_ma_en_0602.pdf

There is a procedure for "Installation – Line Power PBX" as well as "Clear Message Waiting"

I wonder if this is just going to be a "one time" problem - due to something that occurs during the install?




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[radiospazz]

Hmmm, interesting, I will look into it, thanks a lot

 

[radiospazz]

Ya, I see what you are saying now, but we use 9116CW not "LP

 

[GHTROUT]

Just as easy

http://www.aastra.com/cps/rde/xbcr/SID-3D8CCB6A-65647C21/04/9116_ma_en_0304.pdf

I looked at both - the one thing that is common is the Message status change.

Aastra rules. I think they make great stuff and they post all the documents one would ever need.


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