Low volume on Norstar CICS trunk calls

[ExContel]

thread799-1558420

I have two Norstar Cics switches that compain of low volume on calls. One has voice mail one doesn't I have replaced Cid trunk cards. Both switches are within one mile of each other, i took ckt loss reading on copper trunks anf they were 5.5 to 6db which should be good any ideas I am at a loss and ATT is no help. Calls are local.

 

[allworxguy]

How do the lines sound on your butt set?

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM & Allworx
Serving Ottawa and Eastern Ontario since 1990

 

[ExContel]

I really can't tell that call volume is all that low however multiple employees at both of these location complain of it. I have set the switches to long co at both sites and still have complaints of low volume. I think it is telco related since both switches are less than one mile from each other but the circuit loss readings are ok at -5.5db.

 

[norstarboy125]

Do you have the volume settings in system programming set to use system or use set? I always set my installs up to use set cause some people require different volume levels.

Charm City Communications

http://www.charmcitycommunications.com

 

[ExContel]

Both systems are set to use set volume and they say even after turning volume they don't hear well. Any dip switches on trunk cards or anything you can tell me i would greatly appreciate.

 

[phoneguy427]

Try changing the loss package in the line settings to long co or long pbx.

 

[norstarboy125]

Phoneguy427- he already said that he tried changing the long co etc.

I know that the global clid cards have dip switch settings but I honestly have never messed with them.

Charm City Communications

http://www.charmcitycommunications.com

 

[curlycord]

Whats rls phones are they for the complainers?


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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[ExContel]

i am not sure of the release but the one office that i put in three weeks ago are all new Avaya t-7316e. The other office phones I believe ate the Nortels about 24-30 months old.

 

[curlycord]

T ok

Old release of M series had low volume issues on newer software.


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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca