Loud Office environment - Sidetone Adjustment

[clindberg]

I have an unruly branch that is threatening to throw their new system out the window. They are blaming the phone system for their quality issues, but whenever I call them it appears that there is a LOT of ambient noise coming from all around. They have 10 people who love to yell and scream a lot while on the phone.

Biggest complaint is dropoffs while talking to clients. I am wondering if the ambient noise is contributing to this. Any adjustments someone can suggest would be appreciated. Also, I have messed with the sidetone adjustment. There are pros and cons to lowering and raising it. What experiences have others had?

Also, how accurate are the QOS alarms in the system staus application. There are very few alarms in there so I was reluctant to chase the network yet. No packet loss in weeks.

 

[sizbut]

err.. what phones? what phone system?

 

[clindberg]

IP office 5.0 5620SW and 5610SW

 

[mattKnight]

This sounds like an issue that you need to be on site to investigate.



Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[clindberg]

I'm thinking that adjusting the "AUDIOENV" variable might be my solution. Anyone adjusted that before?

 

[clindberg]

AUDIOENV=24 is looking like it may hit the spot.

 

[jontout]

We've recently upgraded to IP office - Avaya 9620 & 9630's, have similar problems with ambient noise and it turned out that the headsets that we previously used (Plantronics CS351) are incompatible with the new kit.
A good test of this was to have the other person hit the mute button on the headset and the noise levels dropped considerably - we bought some cheapo Jabra / Plantronics headsets and the problem went.