When a customer calls our center, at the end of the call we offer tp transfer the customer to other businesses. Recently, our agents have started to complain about hearing the LOUD outpulsed tones when the transfer is generated. Is there anything anyone can think of that would generate these tones where I could either adjust volume or turn off so agents would not hear them? In my Definity G3R v11, I have replaced a TN748 tone detector board and changed the sys feature setting to "y" for "No Dial Tone Conferencing." Thank you!
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Loud DTMF Tones in Agent Headsets
- Thread starter AWYNOne
- Start date
Similar threads
- Locked
- Question