Lotus R6 - problem with Document Library Template 1

[DRandle]

Hi All - I need some help. (I am not a developer)- but I created a document library database using the Document Library template that came with Notes.

This is working well, except when the database is supposed to send reminders when a user hasn't responded to a document, it doesn't do that. Any suggestions? We have tested it extensively with no luck.

When you orginally create the document one of the options is - "Keep sending reminders after time limit expires." The user will get the original email stating there is a document for them to review, but is never reminded again.

Any help/input would be appreciated. Thanks!

 

[pmonett]

Is the database hosted on a Domino server ?

Pascal.

 

[DRandle]

Yes - it is hosted on our Domino Server

 

[pmonett]

Are the agents enabled and signed by the proper authority ?
In case of doubt, consult your administrator on this point.

Pascal.

 

[DRandle]

The sad part about it is....I am the administrator. Lotus Notes is a very small piece of my job, and I have no one in house to go to.

How do I check that the agents are enabled, and signed by proper authority?

 

[pmonett]

In the Designer client, you need to check that the Agents are signed with an authority that is allowed to execute scheduled agents on the server.
You know your Server document, so you can check who has that authority and cross-check with the names listed in the Design Agents view of the database.
If that is indeed the case, we'll need to check something else.

Pascal.

 

[DRandle]

I went into Designer client - and the Agent was not enabled. I enabled it and signed it and all of a sudden everyone started getting notices that they were deliquent on responding to documents. It appears now to be working.


Pascal - Thanks for all your help!!!!!

 

[pmonett]

Glad to be of service.

Pascal.