Lotus Notes restore on Arcserve 11.5 failure

[mrennix]

Hi guys, I'm having problems restoring old Lotus Notes data (2006) using Arcserve 11.5. The databases were backed up using the Arcserve 11.5 Domino agent in 2006. Since then we have moved to a different backup system, so I had to install a temporary copy of Arcserve 11.5 and the Domino agent. I also installed SP4. I have done a database merge which catalogued the tapes and I can select the mail databases as the source of the restore. For the destination I chose a new server (original server does not exist anymore).

The problem is when I start the restore job it fails immediately and the Job Log shows:

E8601 Failed to connect agent. (AGENT=\\server\dbanotes@sitename, EC=DBagent does not exist.)

Does this mean I have an incorrect DBAgent username/password?

 

[Cyklops]

You mention you installed ARCserve and the Domino Agent. Did you also install Lotus Notes/Domino on this server ??

regards

 

[mrennix]

Yes Domino is installed. The server has the same name as the original. What troubles me is that the Arcserve restore dialog asks me for the DBAgent username and password. I have no idea what this is! Is it referring to a username/pwd from the original backup from years ago?

Is this what is causing the "EC=DBagent does not exist error"?

 

[mrennix]

One other thing - should I be able to restore to any Domino server? Or does the destination have to have the same name etc as the original backup?

 

[Cyklops]

the credentials required are for the New Domino Server. You have to provide a user with sufficient rights like the Domino Administrator when configuring the agent from the ARCServe GUI.
Check the Lotus Notes/Domino Agent manual that comes with the r11.5 CD.

 

[mrennix]

Yes I finally rtfm'ed and discovered 3 things needed to do a successful restore.

1. Domino should be installed but not running.
2. The server should be identical to the original (name etc).
3. I had to edit the PreviousInstanceName reg key to be dbanotes@servername.

After I did that the restore worked.