Lotus Notes recover not working using Business Suite Module!

[MWhitear]

I just wondered if anyone had experienced the following issue:
We are backing up our notes files using the BSM for Lotus Notes and the client shows success after the backup is complete. If however, we attempt to recover any of the backed up files we see the following output:

Start time: 10-30-02 09:42a
Recovering files of client 'btn-nta1' from server 'btn-nta2.btn.firstchoice.co.uk'.
Received 0 matching file(s) from NSR server `btn-nta2.btn.firstchoice.co.uk'
Recover completion time: Wed Oct 30 09:42:34 2002

We've tried uninstalling the BSM and re-installing. Deleted the client, its indexes etc, and re-creating.
And we've tried uninstalling the Networker client from scratch, still with the same results.
When browsing using "networker recover for Lotus Notes" we are able to select the appropriate browse time and the file to be recovered.
When the recover is started, immediately after, we see the output Recover completion time: etc....
The tape drive has not even been accessed.

File recovery works OK if not backed up via BSM.

We have the identical setup at another site that works fine (Same Hardware)
Any Clues? - Martin

 

[MostlyNuts]

What are the versions of the BSM and Server you are using? Are you running any pre-processing?

 

[HiAll]

What is LN save sets status? If it is "abort", then you cannot restore it?

 

[MWhitear]

Networker Server version is - 6.1
Networker Client is 6.1
BSM client is 2.1.0-000

These are the same versions that are installed on an identical NT server running Windows NT4 SP6a and there are no issues when trying to recover via BSM.

The savesets are all browsable (ssflags = cp)

I have tried a saveset recover which appears to go through all the motions of actually reading the media. The console output shows that there is 850mb of data to be recovered. When the recover finishes, the message (received 0 matching files is output to the screen)

We have just added an LTO drive to the machine that works fine as it was running a DLT, so I will try scanning the ssid from the LTO tape that was written on the problem machine so that we can at least recover the data that we want to get back.

 

[riffty]

We had somthing similar and this was resolved by adding the
following SYSTEM ENVIRONMENT VARIABLE to OS and NSRNOTES.BAT

NOTES_EXECDIRECTORY=C:\NOTES (Directory where nnotes.dll)

 

[Persevalli]

I has the same problem.

Was only the Environment PATH.

Make sure you have the Notes BIN on path , the Legato BIN on path and the notes databases on path.

The path cannot be seted on the command window , needs to seted on CONTROL PANEL option.

The path correction solve my problem imediately.

Regards.