Lost VM Ports on ICS System 2

[mtravis]

I am no longer getting my voice mail to roll over from one port to another. I am running ICS 5.0 with Cinphony Prelude ACD/VM. Any idea where I can find my VM ports in ICS? Currently only one VM port is funtional, and I constantly get VM 242 BUSY.

 

[executone]

Check out the post in the FAQ section:
How can I check voicemail channel status on a NAM?
faq799-1898

From DueE.

Good Luck!!

 

[mtravis]

Thanks for the tip. I have checked the ports in F915 and all 8 show up. For some reason the KSU only thinks that DN242 is available for VM calls. When DN242 is busy I am unable to access VM. Once DN242 frees up I can then access it.

As I see it there needs to be a rollover setup somewhere. Is there anywhere in the KSU that I can tell it what the DN's are for the VM. Cinphony gives me a list of the ports, and 242 is the first one listed.

Thank you.

Matt Travis
mtravis@prosoco.com

 

[executone]

I am not that familure with the Cimphony, but you can assign which ports are used for ACD or VMS or both. There is only one DN assigned to the NAM, which then uses the ports that you assigned it to use.

Good Luck!!

 

[Arr]

You can look in maintenance for the ports and their status. The NAM may show active 8 ports but are they active on the KSU? They may be disabled or disconnected on you for some reason. Go to Maint - then next once to Port Status - then press the DN soft key choice - then enter 242 (your ACD DN) then go back or next until you have found all four of your ports, check the B1 and B2 status. If you can't find the ports there is your problem. If you can then:
Check channel allocation in ACCESS2 administration. If good then check voice port allocation -MIN-MAX in your ACD set up.

Does this help?

PhM

 

[lowradiation]

First, when you say you see all 8 channels what do you see? Is it (........******) or do you get something along the line of (rccc..aa******}.

r - means channel is ringing
c - means channel is in use
a - means channel is available but not activated - need keycode
. - means channel is free and waiting for use


Also, go to a few phones and see how many can log into VoiceMail at the same time (F981)

Norstar's voicemail works differently from others because you do not have to program the other ports (ex. creating hunting from one port to the next) - they made it nice and easy.

It sounds to me like you do not have enough channels. If you have Norstar Voice Mail Manager you can check out the percentage of time all voice mail ports are busy.

 

[jerryreeve]

I agree with arr about checking your min/max to make sure you have enough channels available for both apps. JerryReeve
Communications Systems Int'l
com-sys.com