Lost Registration ID

[carilisve]

Hello to all.
I bought a box of ARCserve 2000 Adavanced Edition Intl upgrade, approximately 1 year ago. For all this time it was working perfectly. But my server had a serious failure of hardware and was necessary to reinstall all.
The document with the Registration ID is lost.
I called to the local office of CA to request them the Registration ID, but they tell me that me cannot help me because is a box and not an OLP.
I have the original invoice, the box, the serial number and five CA products.
I cannot believe that CA cannot helpme!
Please, ¿Someone would be able to help me?
How do I obtain the Registration ID again?
Where I can send a mail requesting the Registration ID ?
Thanks

 

[JPCPB]

Greetings,

If you have restored the Windows registry which included the product key for this, you can search the registry for "product" or "key" - one of the hits may be the one for the product key of this application.

Kindest regards,

James

 

[carilisve]

Thanks James
The problem is that the server was installed like a new server, the Windows Registry is new. I can´t find any key now.
Right now, I have a trial of of ARCserve 2000 Adavanced Edition with this trial I can restore the data, but if I try to restore the old Windows Registry, may be the server have a crash
Any ideas?

 

[JPCPB]

Greetings,

First, make a backup copy of the "new" registry, for safety(!).

If you could restore the "old" registry somewhere and search it, you could copy/paste the relevant registry key from the "old" to the "new" registry.

Kindest regards,

James

 

[Cyklops]

all you need is the ca.olf file of the original server (it is located in the CA_LIC directory). If you are able to restore this file to the new CA_LIC directory then your licensing is OK.

regards

 

[carilisve]

Of course! The ca.olf file!!!!
I´ll try.
Thanks