An intranet notes user, when in Inbox view, has gone into Actions, Tools, Preferences and on the Basics tab there, under User Configuration, in the Text entry box 'This mail file belongs to: ' has changed their name from the hierarchical John Doe/Organisation to just John.
Because the user went in as John Doe/Organisation they had rights to do this. Notes still recognises them on the whole as John Doe/Organisation except recipients of their mail see simply 'John' instead of 'John Doe' in the inbox.
Now, when trying to change the name back (to conform to company rules of standardisation) in the way described above Notes sees them as John and not John Doe and wont permit any changes as John is not the Owner.
How can the situation be remedies so that this person becomes John Doe in every way.
Because the user went in as John Doe/Organisation they had rights to do this. Notes still recognises them on the whole as John Doe/Organisation except recipients of their mail see simply 'John' instead of 'John Doe' in the inbox.
Now, when trying to change the name back (to conform to company rules of standardisation) in the way described above Notes sees them as John and not John Doe and wont permit any changes as John is not the Owner.
How can the situation be remedies so that this person becomes John Doe in every way.