Dear all,
My costumer is using IPO 406 v2 4.1 version with 3 BRI for CCC(Voicemail) they are using 4 VCMPRO LIC. When caller calls the compy VoiceMail gives him an option to choose exp
ress 1 to talk with agents, press 2 for short guide...And the situation is that when final line is used we will record a message: agents are busy we will call you back. MY wuestion: is there any way to get/or live monitor this last caller number and call him back ASAP. I know we can list this number in reports but is there any faster and other way.
many thanks and best regards,
Marko
My costumer is using IPO 406 v2 4.1 version with 3 BRI for CCC(Voicemail) they are using 4 VCMPRO LIC. When caller calls the compy VoiceMail gives him an option to choose exp
ress 1 to talk with agents, press 2 for short guide...And the situation is that when final line is used we will record a message: agents are busy we will call you back. MY wuestion: is there any way to get/or live monitor this last caller number and call him back ASAP. I know we can list this number in reports but is there any faster and other way. many thanks and best regards,
Marko