Hello All, 4 of my Partner ACS customers in NJ have lost caller id. They all have Verizon Fios. They were all working fine, and then the caller id just stopped working. I visited 2 sites, and I am getting the caller id "burst" on my butt set after the 1st ring.
I swapped out the ACS r.7 with one from my stock, which tests fine on my test bench, using my cable service and land line.
It also works fine at another Fios customer site, but my ACS test units, (ACS r.6., r.7 & r8), will not show caller id at the 4 affected sites. This all happened within 2 weeks of each other. The sites are in different towns.
Am working with Verizon to find out if the caller id signal can be adjusted in their C.0.
All 4 sites were working fine. The "bad" units work fine at other Fios sites, for now.
I do get the caller id "burst" after the first ring at the Demarc on my butt set.
The caller id signal has somehow changed on the Fios POTS service.
I'll share the "fix" when one is found. I suspect this will happen to other Partner ACS sites going forward.
Any help would be appreciated.
Techroy, NJ
I swapped out the ACS r.7 with one from my stock, which tests fine on my test bench, using my cable service and land line.
It also works fine at another Fios customer site, but my ACS test units, (ACS r.6., r.7 & r8), will not show caller id at the 4 affected sites. This all happened within 2 weeks of each other. The sites are in different towns.
Am working with Verizon to find out if the caller id signal can be adjusted in their C.0.
All 4 sites were working fine. The "bad" units work fine at other Fios sites, for now.
I do get the caller id "burst" after the first ring at the Demarc on my butt set.
The caller id signal has somehow changed on the Fios POTS service.
I'll share the "fix" when one is found. I suspect this will happen to other Partner ACS sites going forward.
Any help would be appreciated.
Techroy, NJ