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lose keyboard during setup
- Thread starter malagash
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Hi Linny:
I have worked through the various links in the posts associated with the your link but have not had any success. In fact, I think that I have discovered that there are some real issues with this unit.
I should explain a little further (sorry). The machine ended up in my office because it wouldn't start. I checked all the hardware first to make sure there was nothing loose and tried starting it a few times... nothing. I let it sit for an hour and tried once more... it started!!?? And, has started ever since however, I get a message d3kf.exe has encountered a problem on boot up. Google and MS revealed nothing of value in a search.
I manually downloaded and installed SP2 from MS. This eliminated the d3kf.exe error but then automatic update service won't start. I tried from services.msc but get the message "Automatic Update service on local machine started and then stopped [gee, really]. Some services stop automatically if they have no work… etc."
At this point I figured a repair install wouldn't hurt as I had backed up all of the data on the machine once it started. That is when I ran into the keyboard issue.
uninstalled the keyboard and reinstalled it... no change
ran sfc /scannow... the machine froze during the scan
ran sfc /scannow again... froze again
ran maxtor drive test from boot floppy... froze
capacitors all look OK
ran memtest... froze
swapped memory with known good
ran memtest again... froze
I see someone has been here before me so I reset the machine to a restore point from two weeks ago… see that there is now a browser hijacker installed (wasn’t there before restore). Installed Bit Defender AV v10 Plus (never let me down before) and run a deep system scan… froze again.
Bottom line is that the machine runs and I can open all programs, send / receive mail and surf (but cannot get rid of the hijacker). I’m thinking that reformatting the HDD might solve the issue of the keyboard but not knowing for sure, I am hesitant to do so fearing that the keyboard issue is a MOBO issue.
Any further thoughts appreciated.
Thanks
I have worked through the various links in the posts associated with the your link but have not had any success. In fact, I think that I have discovered that there are some real issues with this unit.
I should explain a little further (sorry). The machine ended up in my office because it wouldn't start. I checked all the hardware first to make sure there was nothing loose and tried starting it a few times... nothing. I let it sit for an hour and tried once more... it started!!?? And, has started ever since however, I get a message d3kf.exe has encountered a problem on boot up. Google and MS revealed nothing of value in a search.
I manually downloaded and installed SP2 from MS. This eliminated the d3kf.exe error but then automatic update service won't start. I tried from services.msc but get the message "Automatic Update service on local machine started and then stopped [gee, really]. Some services stop automatically if they have no work… etc."
At this point I figured a repair install wouldn't hurt as I had backed up all of the data on the machine once it started. That is when I ran into the keyboard issue.
uninstalled the keyboard and reinstalled it... no change
ran sfc /scannow... the machine froze during the scan
ran sfc /scannow again... froze again
ran maxtor drive test from boot floppy... froze
capacitors all look OK
ran memtest... froze
swapped memory with known good
ran memtest again... froze
I see someone has been here before me so I reset the machine to a restore point from two weeks ago… see that there is now a browser hijacker installed (wasn’t there before restore). Installed Bit Defender AV v10 Plus (never let me down before) and run a deep system scan… froze again.
Bottom line is that the machine runs and I can open all programs, send / receive mail and surf (but cannot get rid of the hijacker). I’m thinking that reformatting the HDD might solve the issue of the keyboard but not knowing for sure, I am hesitant to do so fearing that the keyboard issue is a MOBO issue.
Any further thoughts appreciated.
Thanks
the only way to really find out... ergo, if it really was a mobo problem, then mostlikely the KBD would not function under BIOS or before the OS loads...
btw. the way it sounds, you have more than just a BHO there...
Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
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These MSKB will indicate logs created by Setup which might be helpful.
Setup stops responding with 34 minutes remaining
Setup stops responding or displays an unrecoverable error message
What do you have listed in Control Panel/ Keyboard/ Hardware? Anything odd looking in there, wrong keyboard, or multiple entries?
A new Motherboard or Processor is sounding more likely as a resolution. Hope I'm wrong, but why would things like Memtest or Drive checking software freeze?
Setup stops responding with 34 minutes remaining
Setup stops responding or displays an unrecoverable error message
What do you have listed in Control Panel/ Keyboard/ Hardware? Anything odd looking in there, wrong keyboard, or multiple entries?
A new Motherboard or Processor is sounding more likely as a resolution. Hope I'm wrong, but why would things like Memtest or Drive checking software freeze?
What Linney mentioned, is very well likely, in that an upgrade may be on the way... if you have a spare HDD, do an install there and see if the behavior is the same...
Memtest and Drive tests should be done via DOS boot Disk or from BootCD's like UltimateBootCD, that way the installed OS does not interfere...
also worth checking, is to see if the case or something else has gotten behind/between Mobo and case, causing a short, which could explain some of the symptoms you have described...
Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
Memtest and Drive tests should be done via DOS boot Disk or from BootCD's like UltimateBootCD, that way the installed OS does not interfere...
also worth checking, is to see if the case or something else has gotten behind/between Mobo and case, causing a short, which could explain some of the symptoms you have described...
Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
- Thread starter
- #10
Thanks guys:
Linny:
Keyboard is single standard entry, nothing special. I deleted it and it reinstalled on reboot. YOur links don't seem to apply.
Ben:
Interestingly enough I pulled out a spare HDD before getting your post and tried to install on it. I deleted any existing partitions on it, reformatted and did a killdisk so I know it was clean but got the same result.
Thinking that the CD might have a fault, I tried to install a copy of Win2K and the same thing happened.
There is no interference with the MOBO that I can see, all looks normal
Here is what I know:
1. With the original HDD installed
[tab]a. It will start normally
[tab]b. It will not start Automatic Updates
[tab]c. MS Update . com throws an error
[tab]d. It is overrun with viruses
[tab][tab]i. Full scan with Bit Defender froze
[tab][tab]ii. I was able to scan the system32 folder on its own and deleted 17 viruses
[tab][tab]iii. I was able to scan the windows/temp folder on its own and deleted 1 virus
[tab][tab]iv. Rescanning the system32 folder on its own deleted the same viruses as the first time so unless I can run a full scan it will re-infect itself
[tab]e. Memtest, drive test freeze
[tab]f. Any other scans such as Ad-Aware or Spybot freeze
[tab]g. I have since discovered that it will send / receive e-mail when connected on broadband but that dial up throws a 775 error (user is on dialup)
[tab][tab]i. Hyperlink dials out just fine
2. with another clean HDD installed I cannot install the OS due to the keyboard issue
If I was a betting man I’d say the machine is chooched.
A few last questions / thoughts…
1. Can the MOBO catch a virus?
2. Will resetting the MOBO via the jumpers make a difference?
3. Will flashing the BIOS make a difference?
I am hesitant to go any furhter with the BIOS as I want to be able to take the machine back and demonstrate the failures to the owner... before selling him a replacement ;-)
Thanks again
Linny:
Keyboard is single standard entry, nothing special. I deleted it and it reinstalled on reboot. YOur links don't seem to apply.
Ben:
Interestingly enough I pulled out a spare HDD before getting your post and tried to install on it. I deleted any existing partitions on it, reformatted and did a killdisk so I know it was clean but got the same result.
Thinking that the CD might have a fault, I tried to install a copy of Win2K and the same thing happened.
There is no interference with the MOBO that I can see, all looks normal
Here is what I know:
1. With the original HDD installed
[tab]a. It will start normally
[tab]b. It will not start Automatic Updates
[tab]c. MS Update . com throws an error
[tab]d. It is overrun with viruses
[tab][tab]i. Full scan with Bit Defender froze
[tab][tab]ii. I was able to scan the system32 folder on its own and deleted 17 viruses
[tab][tab]iii. I was able to scan the windows/temp folder on its own and deleted 1 virus
[tab][tab]iv. Rescanning the system32 folder on its own deleted the same viruses as the first time so unless I can run a full scan it will re-infect itself
[tab]e. Memtest, drive test freeze
[tab]f. Any other scans such as Ad-Aware or Spybot freeze
[tab]g. I have since discovered that it will send / receive e-mail when connected on broadband but that dial up throws a 775 error (user is on dialup)
[tab][tab]i. Hyperlink dials out just fine
2. with another clean HDD installed I cannot install the OS due to the keyboard issue
If I was a betting man I’d say the machine is chooched.
A few last questions / thoughts…
1. Can the MOBO catch a virus?
2. Will resetting the MOBO via the jumpers make a difference?
3. Will flashing the BIOS make a difference?
I am hesitant to go any furhter with the BIOS as I want to be able to take the machine back and demonstrate the failures to the owner... before selling him a replacement ;-)
Thanks again
One last question to ask: is this kbd PS/2 or USB?
if it's PS/2 then ignore the rambling below here, and goto the quotes...
just to be safe, is there an option in the BIOS about PS/2 keyboard detect (I think I saw something or other like that on one of the machines we sell)
<rambling> if it is USB, then make sure that in the BIOS the option USB-LEGACY (may be called something similar) is enabled, this will ensure that the KBD will function under Windows...</rambling>
Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
if it's PS/2 then ignore the rambling below here, and goto the quotes...
just to be safe, is there an option in the BIOS about PS/2 keyboard detect (I think I saw something or other like that on one of the machines we sell)
<rambling> if it is USB, then make sure that in the BIOS the option USB-LEGACY (may be called something similar) is enabled, this will ensure that the KBD will function under Windows...</rambling>
probably...
Yes, but does not apply here, there is a virus I know about called KillCMOS, but it actually kills the BIOS chip... basically rendering the PC unusable...
I would take out the battery for atleast 20 minutes (unplug the PSU from the outlet)...
do this after you have done #2, as it is worth a try...
forget what I said above & go ahead...
Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
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20 minute test made a slight difference. I was able to continue the process for a few key strokes however it failed eventually.
I might as well flash the bios as this box is nothing more than a flower pot at the moment.
Must go cut the grass now as the sun is shining (first day in a week) and I must carpe diem.
Will return later.
thanks
I might as well flash the bios as this box is nothing more than a flower pot at the moment.
Must go cut the grass now as the sun is shining (first day in a week) and I must carpe diem.
Will return later.
thanks
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Sleepsalot
MIS
I have seen this alot of times with aopen MB's just use a usb keyboard. The ps2 ports go out often on thease boards.
Life is a big Roleplaying adventure.
Wayne
Life is a big Roleplaying adventure.
Wayne
- Thread starter
- #18
parmcs
Technical User
- Jul 5, 2007
- 2
Malagash, I don't know how further you went with this but using a usb keyboard didn't work for me. I had this exact same issue. I've chalked this computer up as 'needing to be replaced'. So don't waste too much time worrying about whether you should have used a USB kbd.
- Thread starter
- #20
Sorry all, I should have closed off this post...
I was going to town anyway and bought a USB KB... you're right parmcs, it didn't work.
End result, charged the customer for some investigative work and then sold him an very nice IBM refurb.
I ended up with the KB for future needs.
Thanks everyone
I was going to town anyway and bought a USB KB... you're right parmcs, it didn't work.
End result, charged the customer for some investigative work and then sold him an very nice IBM refurb.
I ended up with the KB for future needs.
Thanks everyone
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