I have a Option 51 running Rls 21. Customer changed LEC and they are supplying loop start off of an AudioCodes gateway. I know that ground start trunks are the supported type and I found two knowledge base articles that show loop start are not suppported for disconnect supervision.
The trunks are ATDN to MerMail. When a caller hangs up on the auto attendant greeting the trunk never releases the call. Had an onsite meet with the LEC and did resolve the issue to have them send us a disconnect break. My dilema is that after changing the trunk group NEDC and FEDC to ETH, 5 or 6 calls successfully dropped when we received the break from the LEC. Then it started working intermittantly and then stopped working at all.
Any thoughts on this?
The trunks are ATDN to MerMail. When a caller hangs up on the auto attendant greeting the trunk never releases the call. Had an onsite meet with the LEC and did resolve the issue to have them send us a disconnect break. My dilema is that after changing the trunk group NEDC and FEDC to ETH, 5 or 6 calls successfully dropped when we received the break from the LEC. Then it started working intermittantly and then stopped working at all.
Any thoughts on this?