Looking for simple vmail config ACS r6.0 C01

[detourdog]

Hey All,

I have looked around and everybody seems to want a more elaborate voicemail set-up then myself.

We have a small office that wants a single mailbox that all unanswered calls go to after 6 rings.

I currently have it set-up to ring 6 times then AA picks up. After AA's greeting the timeout sends it to extension 10 with transfering message. Extension 10 is covered by voicemail and picks up after 2 rings announces party is not available and takes your message.

I want a system more like an answering machine. 6 rings transfer to a vmailbox done.

Thanks,

Ben

 

[sysconsultant]

You can have a mailbox answer the call instead of AA - which is more like an answering machine. The caller will listen to your greeting and can leave a message without transferring. To do this:

Turn AA off (#206, option 2 for each line). Then tell the system which ext you want to answer each line (#208 Line Coverage). Set that ext's VM Cover Rings (#321) to 6. Record your main greeting on that extension, directing them to leave a message after the tone.

Another feature similar to an answering machine:
Depending on what hardware you have, you may be able to use "Call Screening" - which allows you to listen to the caller leaving a message and pick the call up, if you wish.

Look for that option in your documentation.

 

[detourdog]

Ok, that sounds like it will work. Will only the assigned in Line coverage ring?

 

[sysconsultant]

No, this set up doesn't affect line ringing on any phone. It only determines which mailbox will answer. Everything else stays the same.

You may want to program a DND button on that ext's phone. After hours, if DND is on, the calls will be answered immediately by voice mail. The callers won't have to wait 6 rings to leave a message.

At your home, if you have a business line and a personal line, you can have another mailbox answer the personal line. So, you would have a business and a personal greeting, with messages left in each mailbox respectively.

 

[detourdog]

This worked like a charm. I love Avaya/Lucent and the people that support it.

 

[sysconsultant]

Thank you! We love it when people give us a star!! Glad it worked for you.