Looking for Recommendation on Transferring calls to Hunt Groups Consistently. 1

[njd3vil]

IP Office 9.0.7. with BBX Vuesion Call Center

What would be the best way for a receptionist to transfer calls to a Hunt Group. They are doing this manually by pressing transfer, dial hunt group extension and hanging up. The timing of the transfer whether it be fast or slow is effecting the what happens on the Agent side. Looking for the most consistent transfer procedure.

Thank you,

 

[smokinjoe2938]

what is happening on the agent side, this is not rocket science transferring a call

 

[njd3vil]

Correct it sure is not. When Agents are presented with Queue calls they are set to auto answer. Depending on how the receptionist transfers the call will determine if the call is presented as a queue call or internal call. I need to take user error out of the mix for the transfer.

Thank you,

 

[amriddle01]

You wouldn't usually have a person handling the calls that are being transferred to agents in that fashion, it should be automated ...or you need to accept that it's subject to human inaccuracies

 

[njd3vil]

I accept it. The client does not. They come from Shortel with 1 click transfer in the Shortel Communicator.

 

[amriddle01]

Then turn on one touch transfer for the Receptionist, add Enable_OTT to her source number create a button set to Dial the group number and one press...done

 

[njd3vil]

OMG!! Im going back under my rock now. I totally missed that one. Thanks for the wake up!!

 

[amriddle01]

No worries, also works for User, Abbreviated Dial, Automatic Intercom, Dial Intercom and Dial Direct buttons

 

[njd3vil]

Im going to give it a try on soft console too.

Thank you,

 

[derfloh]

With SoftConsole you only need to touch the call in the upper left area and move it with pressed mouse button onto the target you want to connect the call to.

If you want assisted transfer double click the target user and tell him who wants to speak with him. Hang up your phone at any time you want to finally transfer the call.