MiVoice Business 3300 - Current release
Nupoint - Current release
I have a somewhat complicated request that has so far stumped me.
It involves an exec that wants special routing for his phone (surprise, surprise)
The issue is that he wants callers, that enter his extension via the Nupoint Call Director Auto-Att, to be directed to his assistant. He wants internal callers that dial his extension to ring his phone. His DID routes via the DID table to his assistant.
I've tried everything I can think of via the Nupoint. Nothing I do there works without breaking something else.
I've tried interconnect restrictions by isolating the VM and his Extension to block calls from VM and follow an intercept but his routing to voicemail supercedes the intercept. It prevents his phone from ringing but does not follow the intercept.
The Nupoint ports are effectively 5020 sets and are considered internal. I don't know if there is a way to designate a station to be treated as an external device similar to how the SX-200 can. It isn't via COS if so as far as I can tell. If I could designate the VM ports as external I could possibly use the forwarding to differentiate the type of call.
There's lots more I've considered and tried without success but I'd like to crowd source some ideas at this point to see if anything shakes out.
Please and thank you
**********************************************
What's most important is that you realise ... There is no spoon.
Nupoint - Current release
I have a somewhat complicated request that has so far stumped me.
It involves an exec that wants special routing for his phone (surprise, surprise)
The issue is that he wants callers, that enter his extension via the Nupoint Call Director Auto-Att, to be directed to his assistant. He wants internal callers that dial his extension to ring his phone. His DID routes via the DID table to his assistant.
I've tried everything I can think of via the Nupoint. Nothing I do there works without breaking something else.
I've tried interconnect restrictions by isolating the VM and his Extension to block calls from VM and follow an intercept but his routing to voicemail supercedes the intercept. It prevents his phone from ringing but does not follow the intercept.
The Nupoint ports are effectively 5020 sets and are considered internal. I don't know if there is a way to designate a station to be treated as an external device similar to how the SX-200 can. It isn't via COS if so as far as I can tell. If I could designate the VM ports as external I could possibly use the forwarding to differentiate the type of call.
There's lots more I've considered and tried without success but I'd like to crowd source some ideas at this point to see if anything shakes out.
Please and thank you
**********************************************
What's most important is that you realise ... There is no spoon.