portsample
Technical User
I need to make changes to the recording that people get when they call our receptionist (handset 721) and do not get an answer. I've checked the recordings associated with the voicemail for this handset. When On this handset I do the following:
In addition, I have reviewed the "Administrator" greeting by doing the following:
However, when we call the receptionist (721) we still get the message that we need to change.
Is there a diagnostic menu that I could pull up which might show me where the voicemail that I am hearing and needs to be changed is located?
Thanks in advance.
Feature 981, enter password, screen then shows "General Delivery", following this "ADMIN", "GREET", "RECORD", "PRIME" will play back a message that we have recently recorded.In addition, I have reviewed the "Administrator" greeting by doing the following:
Feature 983, enter "1020000", followed by "AA", "GRTG", "GRTG" followed by toggling through the greeting numbers to review. Greetings #1 and 2 played back recently recorded greetings.However, when we call the receptionist (721) we still get the message that we need to change.
Is there a diagnostic menu that I could pull up which might show me where the voicemail that I am hearing and needs to be changed is located?
Thanks in advance.