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[vztech]

BCM50 Rls 3
I have a CCR setup "for the Dr. oncall press 1 and it dials the external number.
Problem
Dr.s rotate oncall every 4 days. Customer wants to be able to call in from home and change the external number that is dialed remotely.
So I tried setting up on the CCR press 1
1 goes to a mailbox
setup outbound transfer on that mailbox (which they could do on their own every 4 days) to a cell phone number.
doesn't work
NVM interface press 7 nothing ( just wants me to leave a message
Voice mail has access to the line pool

maybe I'm doing something wrong


any ideas for a work around?

It's only dialtone-VZ

 

[snowman50]

dial into AA.
When announcement is playing press 88
enter mailbox number then password.
Follow prompts to do your changes

 

[Deweyhumbolt]

I think snow meant **, Mbox, Pswd, #.

Adversity is Opportunity

 

[vztech]

yes but when I set the tranfer up it does nothing

It's only dialtone-VZ

 

[snowman50]

if you are in UK use 88,
USA use **

 

[snowman50]

Outbound transfer
when you are into the mailbox press 8 for admin
press 8 to open outbound transfer menu
press 1 to set up transfer.
follow prompts.

Remember to put in your route code if using PRI (eg 9)for external line before the external number.

when finished press 1 to turn ON outbound transfer.

 

[snowman50]

ALSO
Check Outgoing channels are configured.
Check Class of service to see if you are allowed to use the service.
Outdial is set up in the mailbox

 

[vztech]

I'll check the class of service

channels have access to line pool (PRI) BlocA
my outdial is set on
dest. code is 16
Cell # 16XX-XXX-XXXX
so I input 16XX-XXX-XXXX in the mailbox outbound transfer
but when i test it doesnt seem to acknowledge my selection. It just wants me to leave a vmail message.



It's only dialtone-VZ

 

[DBrewsky]

Make sure you have setup an OUTBOUND path in the mailbox itself. I would select ROUTING...



--DB

 

[bcmtechguy]

HI , This does work used it before for a vets surgery..check points below.

1:Check the class of service for the mailbox has outbound transfer enabled.

2: Check the mailbox has the setting for out dail set to route.

3: Set the out bound transfer up in the mailbox. prefix no with "9"


j

 

[vztech]

Ends up the system was originaly configures with CallPilot interface. T
The mailbox class has Norstar interface but the mailbox still needed the callpilot command "9" for outbound transfer.

I was using 7 because the mailbox was setup with NVM.

Live & Learn


Thanks everyone

It's only dialtone-VZ