I´m looking for a Genesys-Installation, in which no ACD-Configuration is needed. We have different opinions, whether a Genesys-Installation needs a real ACD-Config with Agent-Phones (and ADN´s) in order to work or not. Any experiences? With the answer the next question will be answered: Can I have analouge phones or IP-Phones with genesys?
I do not speak here about Backup-solutions. For backup ACD can be used - this is understood. There is no doubt.
lalrl
I do not speak here about Backup-solutions. For backup ACD can be used - this is understood. There is no doubt.
lalrl