Long ring delay using ARS and Analog lines

[Desmisclvlv]

Does anyone have a suggestion for how to eliminate the lag time when using ARs and analog lines?

For example if I have someone dialing out after they dial nine and it checks the ARs there's a long delay by the time it seizes the line dials number and then the central office delays the call another 4 seconds because it's waiting for either a pound to be entered or a Cox feature code.

The users are complaining thinking that the calls are not going out so they hang up and try dialing over and over again.

My only alternative to get the calls to ring quickly was to bypass the ARs go directly out but then I don't have the advantage of call barring.

 

[sizbut]

Without knowing the short codes you have configured for routing we can't really say. However, if these are true analog lines and you have no SIP lines, then look at removing all the ; characters from the end of shortcodes.

Those ; delays sending dialed digits to SIP lines as the full set of digits need to be collected and then sent in one go. True analog can cope with one digit at a time.

I keep saying true analog because a lot of analog these days is actually just a short length of analog to some SIP convertor.

So if it were me, I'd give one user some external dialing user short code without ; to their own private ARS with short codes without ; just to test before making changes to the whole system operation.

Stuck in a never ending cycle of file copying.

 

[Westi]

for analog lines in North America is is rather simple

9 as dialout code

9N
dial
N
ARS line ID

then in the ARS you have only very few codes
11; - to wait for just 911 dialed from a phone
Dial emergency
911
Line ID

11x - to avoid accidental 911 calls when the 1 for LD is double tapped
barred

911 - no wait here if people dial 9911 from a phone
Dial emergency
911
Line ID

xxxxxxxxxx - this is for 10 digit dialing, if your area dials only 7 digits then make it 7 X's
dial
N
Line ID

1xxxxxxxxxx
dial
1N
Line ID


with this you can dial local, LD and TF as well as 911
If you have additional needs for special numbers like 411 then you make another shortcode in the ARS for it


You also might want to go into your line properties and change the "Await Dialtone" from 3000 ms to 1000ms as a second should be plenty in this day and age

Joe
FHandw, ACSS, ACIS

"Dew knot truss yore Spell Cheque