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Long Hold Recall Not Working for Agents

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kkbl

kkbl

Technical User
Feb 28, 2007
14
US
Hi -
Our switch is on version CM 3.14. I have enabled the Long Hold Recall for 60 seconds in System Parameter Features and it works fine for everyone but the call center agents. Could someone point me in the right direction of what I could have set wrong for the agents?
Thank you in advance![3eyes]
 
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You would think your BP would know this off the top of his head........
 
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