Long connect time on Tranfer 1

[PhoneFixer]

We are experiencing a long delay from the time an outside caller is transferred to a telephone number of an office in an adjacent building. After pressing Transfer and dialing the number, it takes 10-15 seconds before the Connect appears (at times the receptionist has to talk for a period of time to the answered number before the Connect appears). It seems to be happening on one local exchange, other exchanges are fine. It use to work instantly as does internal transfers. This is on an 81c rls 25 and M3904 phone. Any ideas where to look or check.

 

[diveley]

The Central Office you are connecting to may not return reverse battery supervision on the call being answered. Most digital offices do not. Check a tn of the outgoing trunk in ld 20 and see if supervison is set to yes. If so change one of them to supervision no and see if this corrects the problem. Make sure you go out on the trunk you changed. If you have supervision set to yes the system may go through a timing cycle to determine if the call has been answered before it starts timing a call that does not return supervision. Normally only trunks configured on a digital T-1 have supervision set to yes. Only analog trunks connected to central offices that return supervision should be set to supervision yes. The digital offices I am familiar with do not. If this corrects your problem change the other trunks in this route.

 

[moose4me]

PhoneFixer,

Find out the route access code and trace the call on ld 80 to see which particular trunk on the route(T-1, COT,DID) the transfer grabbed. Try this several times to see if it lands on the same trunk and if so, disable that trunk and repeat the process. If it happens on different trunks, ask the local carrier if they made any modifications to the routing of calls at their central office. Another idea, check to see what service is (or was) available on your trunks, are they for local, local long-distance, long-distance, incomming or outgoing or both.

 

[PhoneFixer]

Thanks for the help. I'll check this out.