Logoff No Answer on Overflow Call

[altmank]

IP Office 8.0(44)

Is anyone aware of a way to make it so that missed overflow calls will trigger the 'Status on No-Answer' option in the user settings? Avaya did not provide an option to override it as far as I can tell. We want overflow calls to a huntgroup to be able to log the user out if they miss the call. It works fine for the original huntgroup but Avaya disables this once a call overflows which is not what we'd like.

 

[amriddle01]

You can't change that, makes sense the way Avaya have it really. The overflow group members should be in the main group if they are primarily responsible for anwering those calls, if they aren't then missing a call shouldn't effect their status within a group

 

[Westi]

having the option would be nice but the system has so many options already that people get confused with. A feature request can maybe put that in but I have to say I never had the need for it.

Joe W.

FHandw, ACSS

http://convergednetworks.ca