Login problem

[NORTELCS]

Hi

I am supporting call center with 90 agents, I am with 30 agents which have been newly added to the system facing problem when I am pressing key 0 (ACD queue) nothing is appearing on the screen of the phone 3905 it will not ask for login ID unless I have to plug the headset. All the agents are under same ACD queue 60 are working fine if I press key 0 it will ask for the login ID even if the headset is unplugged.

Thanks.

 

[pronei]

Not sure about 3905's, but on 3904's, you HAVE to have a working HANDSET plugged in to the phone before you can log in.

 

[Milesprower]

Reinforcing the above post, you must go "off-hook" before pressing key 0. The phone must sense the "off-hook" condition either by headset or handset.

 

[NORTELCS]

hi

but i have 60 agents working without pluging the headset only the new extensions which i have added i have to plug the headset before i can login.

thanks.

 

[pronei]

At one time, those 60 needed to be logged in. And to log in, the phone has to be in an off hook status.

 

[NORTELCS]

hi

also there is another problem in the new agents i have configured all the agent to be forced to answer. the old 60 agent if any of the agent recieves a call it will give one puzz before the call got answered but the new 30 agent it will answer with out any puzz.

any idea what is the problem

 

[jb118898]

Not sure what the problem is, I have 3904's and 1120 and 1140 IP sets. Everything worked at one time, now I have to, of course go off hook, then hit my "make set busy", then my InCalls key 0, then my screen display AgentID...????

 

[pronei]

Enter the agent ID followed by #, then your logged in.