Login for Hunt Group

[phonegirl27]

I know I'm missing something simple, but its been a while since I've played with plain old hunt groups. This is on a CM 6.3

Hunt group is programmed as ACD yes, queue yes and vector yes.
Hunt Group has stations assigned as members.
Stations have abb dial buttons that dial FAC+three digit hunt group number

If I run a trace on this I get denial event 1643 - Off Hook dialing time out
If I chage the abb dial to dial FAC=three digit hunt group number + # and then run a trace I see denial event 1381-Agent Login Failure

What am I missing?

Thank you!!

 

[AvayaTier3]

add hunt help

This will show allowable min and max hunt-group numbers for your system

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
Avaya. Too little or no help? Expensive?
For FAST switch support at bargain rates, give bsh a call.

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[Stinney]

I can only remember 3 digits being used back in the G3r systems because the capacity was 999 hunt groups. It jumped to 2,000 in 3.0 on an S8700. That's why you need to dial 4 digits instead of 3 in the system you're using now.

To be fair, I'm struggling to see where you "clearly" stated that the hunt group was 3 digits. I can see where you made the mistake of assuming they were only 3 digits when you said "since [they] go to 999 I figured I needed 009 for it to work". Unfortunately, just because you only have hunt groups in your system programmed up to 999, you have more available than that. But again, you didn't know that.

As far as pulling a fast one and now stating they are 4 digits, I also don't agree. You learned that your system actually has the capacity for 4 digit hunt groups and shared with the group what you had found.

This forum is to help, not belittle. I'm sure there are things I don't know that other's find simple in this forum and there are those that ask very simple questions in my view. But that doesn't mean they are any less important questions or stupid questions. I've given good advice in this forum and unfortunately some not so good, but I learned from it and no one threw me under the bus for it.






- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

 

[AvayaTier3]

Different systems (hardware platforms) and memory configurations as well as RTU feature limits make it difficult to say that all systems have x amount of anything. The help built into each individual system will
allow you to know these limits when you use help on your system.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
Avaya. Too little or no help? Expensive?
For FAST switch support at bargain rates, give bsh a call.

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[mikeydidit]

Somewhere between 3.0 and 5.2 the hunt groups went from 999 members to 1500. Thus the additional number needed to logins. Like phonegirl I found this the hard way after the cutover. Anyways thats why you had to add another 0..

When is the last time you helped someone, just because you were able to?

For the best response to a question, read faq690-6594

 

[mikeydidit]

Correction. It was the total number of hunts on a system that went up from CM 3.0 to 5.2..

When is the last time you helped someone, just because you were able to?

For the best response to a question, read faq690-6594