Log when users open emails?

[porress]

My boss want to know when a user open a specific email?, is it possible to do it in Exchange2k3?

 

[Marcs41]

That is what a read receipt is for.

Marc
[sub]If 'something' 'somewhere' gives 'some' error, expect random guesses or no replies at all.
Free Tip: The F1 Key does NOT destroy your PC![/sub]

 

[porress]

What if the sender did not send a read receipt? is it possible to know when it was read?

 

[Marcs41]

no.
It's like, you don't ask a queston, you do not get an answer.
But, even when asked, the rceiver can refuse the sending of receipts, like I do.
Why is this a good idea (IMHO):

1: spam etc. Read receipts confirm the existance of your address
2: no-one has any businness with WHEN I read my mail

To me, people using read receipts are just too curious. It's a waste of time and bandwith, how little it may be.
If you send an postal letter, no-one sends it with a receipt request everytime either, and you still would NOT know when or if the letter was read, just when it was received.

Marc
[sub]If 'something' 'somewhere' gives 'some' error, expect random guesses or no replies at all.
Free Tip: The F1 Key does NOT destroy your PC![/sub]

 

[porress]

After your advice, i have noticed that users can'T use that options buttons to send a read receipt. Only users that are power users i suspect are able to use it. Why is that?

 

[Marcs41]

Probably because you restricted that on the server's connector

Marc
[sub]If 'something' 'somewhere' gives 'some' error, expect random guesses or no replies at all.
Free Tip: The F1 Key does NOT destroy your PC![/sub]

 

[nsantin]

FYI, you can use read receipt and force-lock the option using the GPO ADM template for Outlook. This will force return receitps for all messages. But as Marc said, read receipts are a waste of bandwidth and will annoy your users.

 

[58sniper]

Not to mention that you can read a message without opening it.

Pat Richard, MCSE MCSA:Messaging CNA
Microsoft Exchange MVP
Want to know how email works? Read for yourself -

http://www.ietf.org/rfc/rfc2821.txt

 

[markdmac]

I personally hate read receipts as well. I do not allow them to go out from my system.

I hope you find this post helpful.

Regards,

Mark

Check out my scripting solutions at

http://www.thespidersparlor.com/vbscript

 

[Marcs41]

Bottom line porres, you best tell your boss you cannot garantee these read receipts even if you wanted to. It is the destination that will determine sending one or not, and most will not!

Marc
[sub]If 'something' 'somewhere' gives 'some' error, expect random guesses or no replies at all.
Free Tip: The F1 Key does NOT destroy your PC![/sub]

 

[porress]

OK, i will tell my boss the bad news...hehe