Log on problems w/ BCM-50

[AlamoCity]

I recently installed a BCM-50 and had no problem using Element Manager w/ my PC...a week later I went to change the bandwidth for a softphone and am unable to get in w/ Element Manager. I have tried the maintenance port 10.10.11.1 and the lan ip address of 192.168.0.5 and can ping and I can even download softphones, element manager, etc. but when I try connecting using BCM-50 Element Manager it just doesn't respond. BCM monitor doesn't respond either. I unplugged (reset)BCM and still can't get in ... any suggestions? Thanks!

 

[DigitelD]

Can you get into telset?

SHK Certified (School of Hard Knocks)

 

[xtract]

uninstall element manager,download element manager on BCM50 and install it,let see if it will make difference.

 

[AlamoCity]

I can get into programming via teleset...and I have uninstalled and reinstalled Element manager using my brouser. Can ya'll think of any thing else. Thanks

 

[AlamoCity]

PS I took another laptop to customer site and down loaded BCM-50 Element Manager from the BCM I'm having trouble w/ and have the same problem. Launch element manager, put in IP address and press connect or return and it doesn't do anything. I have to enter user name and pw to down load so I know thats not the problem. I went into programming from phone and didn't see where I could change bandwidth and customer wants another softphone at his home when he gets a VPN set up from his home to office later this week. HELP!

 

[AlamoCity]

PSS
I finally got back in....first I restarted the system via the phone and that didn't work so I powered done twice and was finally able to get back in via BCM element manager. I tried this last friday and could not get in....maybe I didn't power down log enough. Anyways thanks for your suggestions.

 

[xtract]

maybe you should put the patches to the latest level as well